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Good afternoon, I decided to register at the popular casino jvspin, and immediately I had a problem with the withdrawal of funds (60,000 rubles): "Operator refusal (payment error)." Because of this, I immediately had a negative opinion about this casino. I wrote to the support service, I was told to try to split the amounts into 50,000 and 10,000, but it did not help, I wrote to the support service again, they answered that there were technical problems with the payment system, try to create a withdrawal request later or use alternative options, such as deposit deposit through another payment system, and then withdraw funds through it. The alternative option, of course, does not suit me, where is the guarantee that by making a deposit in another way, I will not face the same problem.

I started creating a lot of applications for 30,000,20000,15000,11000,4000…. I created about 10 of them, probably because refusals came again and again, but here's a miracle, two applications for 30,000 and 15,000 were somehow transferred to my card. There were 15,000 left, for which I created applications, but alas, without success.

What should I do in this situation?

Добрый день, решил зарегистрироваться в популярном казино jvspin, и сразу же у меня возникла проблема с выводом средств (60000 руб): «Отказ оператора (ошибка проведения платежа)».Из-за чего сразу же у меня сложилось негативное мнение об этом казино. Писал в службу поддержки ,мне сказали попробовать разбить суммы на 50000 и 10000,но не помогло,снова написал в службу поддержки ,ответили ,что наблюдаются технические проблемы со стороны платежной системы,попробуйте создать заявку на вывод средств позднее или воспользуйтесь альтернативными вариантами,типа внесите депозит через другую платежную систему,а потом выведите средства через нее же. Альтернативный вариант меня конечно же не устраивает,где гарантия того,что внеся депозит другим способом ,я не столкнусь с такой же проблемой.

Я начал создавать множество заявок по 30000,20000,15000,11000,4000…. Создал их штук 10 наверное,потому что приходили снова и снова отказы,но вот чудо ,две заявки на 30000 и 15000 каким то образом перевели на мою карту. Осталось 15000 ,на которые я создавал заявки,но увы без успешно.

Что мне делать в данной ситуации?

Dear Aleksandr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. However, this case is very peculiar as some payments have been transferred successfully.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that you have received partial withdrawals already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Aleksandr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.