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I had won 30,000 Argentine pesos, and requested a refund of the money, and they only gave me 140 dollars, 129.87 euros more specifically was what the JVSPIN casino sent me to my skrill account, 30,000 Argentine pesos would be 292 dollars and they only paid me 140 dollars, I claimed the money that was missing and now they say it is the fault of skrill, I asked for a receipt from JVSPIN, to claim in skrill and they do not give it to me and they change the subject, I spoke with the skrill support team and they told me The same, which was the 129.87 euros they had paid me, I sent them the capture of the chat with skrill and from JVSPIN support they tell me that they are not the problem, they are blackmails ...

Tenia ganado 30.000 pesos argentinos, y solicite reintegro del dinero, y solo me dieron 140 dolares, 129.87 euros mas especificamente fue lo que me envio el casino JVSPIN a mi cuenta de skrill, 30.000 pesos argentinos serian 292 dolares y solo me pagaron 140 dolares, les reclame el dinero que faltaba y ahora dicen que la culpa es de skrill, pedi un comprobante de parte de JVSPIN, para reclamar en skrill y no me lo dan y me cambian de tema, hable con el equipo de soporte de skrill y me dijeron lo mismo, que fue el 129.87 euros lo me habian pagado, les mande la captura del chat con skrill y desde soporte de JVSPIN me dicen que de ellos no es el problema, son unos chantas ....

Hello Ggrchedman,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with JVSpin Casino. Allow me to ask you a few question before we would move forward.

Was this your first ever withdrawal from the casino? Did you use any bonus to accumulate your winnings? Are you able to send us your casino's withdrawal history?

Also please if you have any additional screenshots or proof forward them to to nikolas.b@casino.guru.

Regards,

Nick

Hello, if it was my first withdrawal from the casino, if I used bonus to accumulate my winnings, and I contacted skrill and it is not wallet problems, I have a capture where the skrill support informs me that the payment that jvspin made is 129.44 euros Nothing else, I asked for proof of payment to be able to claim skrill and they did not give it importance, so clearly jvspin paid less and now wants to charge the payment provider

Hola, si fue mi primer retiro del casino, si use bonus para acumular mis ganacias, y me comunique con skrill y no es problemas de la billetera, tengo captura donde el soporte de skrill me informa que el pago que jvspin realizo es de 129.44 euros nada mas, pedi un comprobante de pago para poder reclamarle a skrill y no le dieron importancia, asi que claramente jvspin pago de menos y ahora quiere hacer cargo al proveedor de pagos

There I sent you by mail the images that clarify everything

Ahi le envie por correo las imagenes que clarifican todo

Also if the amount was deducted by the payment provider, jvpsin would have to provide me with a receipt stating that they sent the right money and no less and no more

Ademas si el importe se dedujo por parte del proveedor de pagos, jvpsin tendria que proveerme de un comprobante donde diga que ellos enviaron el dinero justo y no menos ni mas

Here I have one clear response from skrill support team

Aca tengo una clara respuesta del equipo de soporte de skrill

Dear Ggrchedman,

Could you please advise again if you have used any bonus? It wasn't really clear from your previous answer.

If you used, which one?

I got the bonus of free spins without deposit, but I had to deposit to be able to play it and get that profit, I won it and then I got the 30 thousand pesos, and I even had to deposit by skrill continuously to be able to withdraw the money there, and so on. they paid me less

Obtuve el bono de giros gratis sin deposito, pero tuve que depositar para poder jugarlo y obtener esa ganancia, lo gane y despues obtuve los 30 mil pesos, e incluso tuve que depositar por skrill continuamente para poder retirar el dinero alli, y asi y todo me pagaron de menos

Are you able to send me any link to that bonus or any conditions of it? It might be possible if it was a free spin bonus, that it has a maximum win limit and that's why they reduced the winnings.

No, not because I won it, but later I deposited again and ended up playing with real money from my account, I had already read about the bonus and others, they deducted the amount to be paid without reasons, they had no reason to deduct the amount, since the money It was well earned, the money from the free spins was 5000 pesos that I had won in those spins, if you like the profit you have to deposit and play until completing the bonus, I played it and completed it and won those 5000 pesos so that bonus It has nothing to do with the 30,000 pesos I earn later

No no porque yo lo gane pero despues volvi a depositar y termine jugando con dinero real de mi cuenta, ya habia leido lo del bono y demas, dedujeron el monto a pagar sin motivos, no tenian razon para deducir el monto, ya que el dinero estaba bien ganado, el dinero de los giros gratis eran 5000 pesos que habia ganado en esos giros, si te gusta la ganancia tenes que depositar y jugar hasta completar el bono, yo lo jugue y lo complete y gane esos 5000 pesos asi que ese bono no tiene nada que ver con los 30000 pesos que gane luego

Thank you Ggrchedman for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Ggrchedman!

I will take care of your complaint from now on. I would like to ask representatives of JVSpin Casino to give their explanation for this withdrawal issue.

Hello, TOMAS by email they told me that they did not make a mistake and that they gave me all the information about the problem, but they are the proof of how much 30,000 Argentine pesos are worth and how much they hit me, and they also told me by email that they were not going to attend more to my claim

Hola, TOMAS por mail me dijeron que ellos no cometieron un error y que me dieron toda la informacion sobre el problema, pero estan las prueban de cuanto valen 30.000 pesos argentinos y cuanto me pegaron ellos, y tambien me dijeron por mail que no iban a atender mas mi reclamo

Hello

The information that I have that the player made a deposit in the amount of 47.06 EUR for all the time. And the withdrawal was made in the amount of 129.87 EUR.

All further recommendations follow already from the support chat. They provide only correct and accurate information.

Best regards

Hello Ggrchedman,

How much was the transaction worth in Argentine Pesos and in Euros respectively when you made a deposit in the casino? Thank you in advance.

My deposits in total were a total of 10,800 Argentine pesos that would be about 90.95 euros taking out the interest that more or less about 80 euros, it is a lie that it was only 47 euros, and also it does not matter what I have deposited, what matters is that the amount they paid me was less than the amount earned

Mis depositos en total fueron en un total de 10.800 pesos argentinos que serian unos 90.95 euros sacando los intereses que mas o menos unos 80 euros, es mentira que solo fueron 47 euros, y ademas no tiene importancia lo que yo haya depositado, lo que importa es que el monto que me pagaron fue menor al monto ganado

I think the JVspin casino does not look at the currency exchange rate, and how much is the euro in Argentine pesos, 1 EURO = 118 ARGENTINE PESOS, there are official pages that show it, it is very clear that the casino paid me less and not he wants to take charge .... I'm not going to get bad blood for a little money but it is so that you can see that there are casinos that when they want to scam they do it without problems and without saying a word, I asked them for a receipt and they never told me They gave it so thank you also CASINO GURU you are all that is good

El casino JVspin creo que no mira el tipo de cambio de moneda, y a cuanto se encuentra el el euro en pesos argentinos, 1 EURO = 118 PESOS ARGENTINOS, hay paginas oficiales que lo muestran, esta clarisimo que el casino me pago de menos y no se quiere hacer cargo .... no me voy a hacer mala sangre por un poco de dinero pero es para que vean que hay casinos que cuando quieren estafar lo hacen sin problemas y sin mediar palabras, yo les pedi un comprobante y ellos nunca me lo dieron asi que gracias igualmente CASINO GURU ustedes son todo lo que esta bien

Hello, I want to know what is going to happen with my claim since I did not get more answers or information about it, thanks

Hola quiero saber que va a suceder con mi reclamo ya que no obtuve mas respuestas ni informacion al respecto gracias

Hello all,

I apologize for the late reply. I would like to ask JVSpin casino for proof that the deposits were only 47,06 € and not 90,95 € as Ggrchedman says. Please send it to my email address (tomas@casino.guru) Much appreciated!

Hello,

Dear Tomas, please, check the screenshot that I have just sent to your email. This screenshot shows the total deposit from the player.

Best regards

The same here what is being claimed, is the amount that the JVSPIN casino paid me in my skrill account, which is not even close to half the amount that I had won in it,

Igual aca lo que se esta reclamando, es el importe que el casino JVSPIN me pago en mi cuenta de skrill, que no se acerca ni a la mitad del monto que yo tenia ganado en el mismo,

Dear JVSpin Casino,

Could you explain why there was an exchange rate of about 231 ARS per 1 EUR used for Ggrchedman's deposits and withdrawals?

I do not understand why they used that type of exchange value, if they are not a bank that fills you with interest plus VAT and others, that is incomprehensible in this case, and why my money is worth less in this JVspin casino

No entiendo porque usaron ese tipo de valor de cambio, si no son un banco que te llena de intereses mas iva y demas, eso es lo inentendible en este caso, y porque mi dinero vale menos en este casino JVspin

Hello all,

The casino representative gave us a reason for the situation via Skype.

We will discuss this case in an internal meeting next week. I would like to ask for your patience. Much appreciated.

And but why don't you agree with me too? And around here?, I am the one who loses and they have the obligation to give me this explanation

Y pero porque no me da la razon a mi tambien ? Y por aca ?, yo soy el que sale perdiendo y ellos tienen la obligacion de darme esta explicacion

Hello, TOMAS, I would like to know if there is any news about the claim

Hola TOMAS quisiera saber si hay alguna novedad sobre lo reclamado

Hello Ggrchedman,

after internal discussion, we need to investigate further.

Please understand, the exchange rate situation in Argentina is complicated. The official exchange rate is not necessarily usable in all exchange situations. We can't conclude the casino is necessarily at fault. On the other side, the casino's explanation of the situation is not satisfactory.

I would like to offer the casino team an opportunity to explain themselves.

Okay, the casino has to use the official exchange rate, that's how everyone works, if they use another exchange rate it's because they want to pay less, the exchange rate here in Argentina is based on inflation and then they put VAT and other restrictions on the dollar, but I do not understand why a casino would do that, even charging more than the blue dollar here in Argentina, that is a type of scam on the part of the casino, just for not wanting to pay what corresponds

Esta bien, el casino tiene que usar el tipo de cambio oficial, asi se manejan todos, si usan otro tipo de cambio es porque quieren pagar menos, el cambio aca en argentina esta basado en la inflacion y despues le ponen IVA y demas restricciones al dolar, pero no entiendo porque un casino haria eso, incluso cobrandolo mas que el dolar blue aca en argentina, eso es un tipo de estafa de parte del casino, solo por no querer pagar lo que corresponde

And I used an international wallet to withdraw the money with more reason the casino did not have to put the discount and interest that it put on the money that I had won

Y yo use una billetera internacional para retirar el dinero con mas razon no tenia el casino que poner el descuento e interes que le puso al dinero que yo habia ganado

Tomas, leave it without effect if you want to claim since the JVspin casino is not going to pay me what corresponds, I am not going to waste time with them, but I am going to make sure that everyone who plays that casino knows it, they can have a good reputation, but the handling of customers is not adequate and leaves much to be desired, I apologize for the inconvenience TOMAS

Tomas dejelo sin efecto si quiere al reclamo ya que el casino JVspin no me va a pagar lo que corresponde, no me voy a poner a perder tiempo con ellos, pero me voy a encargar de que todos los que jueguen ese casino lo sepan, podran tener buena reputacion, pero los manejos hacia los clientes no es el adecuado y dejan mucho que desear, le pido disculpas por las molestias TOMAS

Hello Ggrchedman,

This situation occurred due to the fact that the country has two different exchange rates.

We apologize for the inconvenience

Not the official change is only one, the blue dollar is not sold in banks know it, but the OFFICIAL exchange is only one, you preferred to make the change for convenience since you came out winning from that situation, and I did not get what I really it corresponded, and you know it very well, but as I said before I am not going to make a problem of this, I know where to complain I know where to look for the result but I do not want to waste time, you owe me money and you know it, keep it thanks

No el cambio oficial es uno solo, el dolar blue no se vende en bancos sepalo, pero el cambio OFICIAL es uno solo, ustedes prefirieron hacer el cambio por conveniencia ya que ustedes salian ganando de esa situacion, y yo no obtuve lo que en verdad correspondia, y ustedes bien lo saben, pero como dije anteriormente no voy a hacerme un problema de esto, se donde reclamar se donde buscar el resultado pero no quiero perder tiempo, ustedes me deben dinero y lo saben quedense con eso gracias

Know that the JVspin casino are scammers, they are cheaters, and they leave a lot to be desired, thanks

Sepan que el casino JVspin son estafadores, son tramposos, y dejan mucho que desear, gracias

Hello Ggrchedman,

After an internal discussion, we will try to get an explanation from the casino representative. If they can't explain their actions were legitimate in your case, we will close the complaint as 'unresolved'. We can't punish the casino if what they did was outside their control, so we are giving them a chance to give us their perspective. Thanks for your understanding.

We are rejecting this complaint for the reasons above. I'm very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Thank you for your understanding.