Kære Casino Guru Team,
Vi har foretaget en grundig gennemgang af kontoen og de krav, som spilleren har fremsat. Det er blevet fastslået, at spilleren ikke overholdt reglerne for brugen af gratis chipkoder, specifikt kravet om at foretage en indbetaling mellem indløsning af to sådanne koder.
Som et resultat af denne manglende overholdelse er spilleren ikke berettiget til en udbetaling. Derudover har spilleren påstået at blive instrueret i at spille ud og bringe den nuværende saldo ned til 0 for at modtage endnu en gratis jeton, der kan udbetales. Vores revision af interaktionen mellem spilleren og værten (Victor) afslører dog, at Victor opfordrede spilleren til at satse, idet han lovede muligheden for at hæve op til $100 efter at have gennemført indsatskravet forbundet med den nuværende gratis chip.
Det fremgår tydeligt af denne revision, at spilleren ikke blev informeret om muligheden for at modtage en anden gratis chip, der kan udbetales.
vi er forpligtet til at opretholde retfærdighed og upartiskhed i vores behandling af spillere på Kats Casino.
Med venlig hilsen,
VIP Team
Kats kasino
Dear Casino Guru Team,
We have conducted a thorough review of the account and the claims put forth by the player. It has been determined that the player did not adhere to the rules governing the use of Free chip Codes, specifically the requirement of making a deposit in-between redeeming two such codes.
As a result of this non-compliance, the player is not eligible for a cashout. Additionally, the player has alleged being instructed to play off and Bring the current Balance down to 0 in order to receive another cashable Free chip. However, our audit of the interaction between the player and Host (Victor) reveals that Victor encouraged the player to wager, promising the possibility of withdrawing up to $100 upon completing the wagering requirement associated with the current Free chip.
It is evident from this audit that the player was not informed of the possibility of receiving another Cashable free chip.
we are committed to upholding fairness and impartiality in our treatment of players at Kats Casino.
Best Regards,
VIP Team
Kats Casino
Automatisk oversættelse: