Kære sezersalioglou893,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen. Kan du forklare, hvorfor du mener, at du er berettiget til refusion?
Bemærk også, at du kontaktede casino.guru . Jeg har ikke adgang til din casinokonto, derfor kan jeg ikke blokere den. Har du allerede anmodet om kontolukning direkte fra casinoet?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear sezersalioglou893,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you believe you are entitled to a refund?
Also, please note that you contacted casino.guru. I don't have access to your casino account therefore I cannot block it. Have you already requested the account closure directly from the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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