King Billy Casino (Curacao) - Spilleren kan ikke få adgang til deres gevinster.

I am extremely dissatisfied and feel cheated. I managed to make 1000 reais, but I can't withdraw it. I can only withdraw 10 reais. I made 3 deposits, and now I have a value that I can't withdraw because it's asking for more deposit. The support is of no help at all. I will seek my rights. If they don't pay me my money that's in the box

Estou extremamente insatisfeito e me sentindo lesado , consegui fazer 1000 reais e não consegui sacar , só dá pra sacar 10 reais , eu fiz 3 depósitos , e agora tenho um valor e não consigo sacar porque está pedindo mais depósito, o suporte não ajuda em nada , irei atrás dos meus direitos . Se não me pagarem meu dinheiro que está em caixa

Dear Df1106,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Df1106,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.