Jeg brugte RBC virtuelt visa-debetkort på min første transaktion med king billy casino, fordi der ikke var nogen mulighed for interac-overførsel. Mit virtuelle visa betalingskort er automatisk forbundet til min checkkonto, og pengene kommer fra min checkkonto. Jeg indsatte $50CAD til king billy casino. Debiteringen, der kom op på mit kontoudtog, viste en transaktion til "Felt" for $55,19 (jeg tror, de opkrævede mig amerikanske dollars)
Jeg mistede disse penge hurtigt og var i stand til endelig at vælge interaktion som en mulighed. Jeg uploadede over $1000 ved etransfer ved hjælp af gigadat til king billy og endte med at vinde $500. Da jeg gik for at hæve pengene, bad King billy casino mig om at bekræfte - hvilket jeg uploadede alle mine efterspurgte dokumenter. Men - de bad mig uploade en erklæring eller et kort, der viser de virtuelle visa-debetkorttransaktioner. Da dette er et "virtuelt" kort, har det ikke en separat konto og er knyttet til min checkkonto. Der er ikke noget navn på det virtuelle kort, da det kun er et nummer for online køb. Jeg havde sendt skærmbilleder af dette og forklaret det samme til King Billy Support. Men - de fortsatte med at sige, at de ville have en erklæring, det eksisterer ikke! Jeg har givet dem alle mine kontoudtog, der viser alle transaktionerne til deres websted, mit adressebevis og identitetsdokumenter.
Jeg kontaktede Royal bank to gange for at se, om de kunne give mig en form for kontoudtog eller kort med mit navn, og de sagde, at forretningen har alle oplysningerne, og det er ikke noget, de kan gøre. Der var intet, min bank kunne give, som king billy ikke allerede har
Til sidst i går fik jeg en meddelelse om, at de behandlede min hævning og kunne udbetale min hævning, og mit kontoudtog blev godkendt (den, jeg uploadede, som viste min checkkonto og den første indbetaling).
Jeg var under indtryk af, at alt var ordnet, da jeg modtog mine penge, så jeg uploadede endnu et par hundrede dollars og endte med at vinde ca. $2000. Jeg gik for at udbetale, og jeg blev afvist - og sagde, at jeg ikke uploadede mit kontoudtog, der viste mit virtuelle visa-debetkort.
På trods af alle mine forsøg på at oprette forbindelse til support og mine dusin e-mails til dem, fortsætter de med at bede om en erklæring til mit virtuelle visa-debetkort. Jeg har et allerede godkendt kontoudtog på min konto, så jeg er ikke sikker på, hvad der sker? De nægter at lade mig bekræfte baseret på de andre dusin eller deromkring indbetalinger, jeg har foretaget på kontoen, som jeg har fuld adgang til alle disse.
Jeg har givet alt, hvad jeg kan med hensyn til erklæringer, og de tilbageholder mine retmæssigt vundne $2000. Jeg føler, at de finder et smuthul til at beholde mine gevinster, selvom de har alle mine oplysninger.
Hjælp venligst!
I used RBC virtual visa debit card on my first transaction with king billy casino because there was no option for interac transfer. My virtual visa debit card is automatically connected to my chequing account and funds come from my chequing account. I deposited $50CAD to king billy casino. The charge that came up on my bank statement showed a transaction to "Felt" for $55.19 (i believe they charged me US dollars)
I lost that money quickly, and was able to finally choose interact as an option. I uploaded over $1000 by etransfer using gigadat to king billy and ended up winning $500. When i went to withdraw the money, King billy casino asked me to verify - which I uploaded all of my documents requested. However - they asked me to upload a statement or card showing the virtual visa debit card transactions. As this is a "virtual" card, it does not have a separate account and is tied to my chequing account. There is no name on the virtual card, as it is just a number for online purchases. I had sent in screenshots of this and explained same to king billy support. However - they continued to say they wanted a statement, that does not exist! I have given them all my bank statements showing all the transactions to their site, my address proof and identity documents.
I contacted Royal bank twice trying to see if they can provide me with some sort of statement or card with my name, and they said that the merchant has all of the information, and this is not something they can do. There was nothing my bank could provide that king billy doesnt already have
Finally yesterday, I got a notification that they were processing my withdrawal, and was able to cash out my withdrawal and my bank statement was approved (the one i uploaded showing my chequing account and the initial deposit).
I was under the impression that everything was sorted out as I recieved my money, so i uploaded another few hundred dollars and ended up winning approx $2000. I went to cash out, and I got rejected - saying that I did not upload my statement showing my virtual visa debit card.
Despite all of my attempts of connecting with support and my dozen emails to them, they continue to ask for a statement for my virtual visa debit card. I have an already approved bank statement on my account, so I am not sure what is going on? They refuse to let me verify based on the other dozen or so deposits I made to the account, which I have full access to all of those.
I have given everything I can in terms of statements, and they are withholding my rightfully won $2000. I feel they are finding a loophole to keep my winnings, even though they have all of my information.
Please help!
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