Det tog mig en evighed at blive verificeret på dette casino. Jeg blev ved med at sende e-mails til supporten, og det tog dage for dem at svare. Endelig blev jeg verificeret og forsøgte at hæve $200, som jeg havde vundet med en bonus. Efter at have ventet i dagevis modtog jeg en e-mail, der sagde, at jeg havde brudt bonusbetingelserne ved at spille 2 spilleautomater, der ikke var tilladt. Dette er bestemt ikke et af de casinoer, der informerer dig om, at du ikke kan spille en bestemt spilleautomat med en bonus, og forhindrer dig i at åbne den. Dette bruges naturligvis ofte til at nægte dig bonusgevinster. Og det var meget almindelige Pragmatic Play-spilleautomater som Sugar Rush Xmas, som du ALTID kan spille med en bonus.
Men fair nok, jeg læste ikke vilkårene helt igennem, det er mit ansvar. Så de tog alle mine gevinster væk og efterlod mig kun med min oprindelige indbetaling og ingen bonus. Så jeg spillede igen uden bonus og vandt igen $200. Jeg spillede kun Sugar Rush (uden bonus, så ingen begrænsninger) og med lave indsatser. Jeg ville bare hæve beløbet, fordi jeg vidste, at dette casino var super tvivlsomt. Jeg prøvede igen at hæve dette beløb, og omkring en uge senere fik jeg tilsendt en e-mail, der sagde, at de havde afvist min udbetaling, idet de sagde, at jeg havde brudt deres vilkår og betingelser. De specificerede aldrig, hvilke vilkår jeg havde brudt. De lukkede derefter min konto permanent og sagde, at de ville refundere min oprindelige indbetaling, hvilket jeg selvfølgelig ikke har modtaget. Undgå dette casino, de vil aldrig udbetale penge og er ikke gennemsigtige. Og de har ikke licens, så du har ingen klage, når de snyder dig.
Took me forever to be verified at this casino. I kept emailing support and it took days for them to respond. I finally was verified and tried to withdraw $200 that I won with a bonus. After waiting for days, I received an email saying I broke the bonus terms by playing 2 slots that weren’t allowed. This definitely isn’t one of those casinos that will inform you that you can’t play a particular slot with a bonus, and prevent you from opening it. This is obviously used frequently to deny any bonus winnings. And these were very common Pragmatic Play slots like Sugar Rush Xmas which you can ALWAYS play with a bonus.
But fair enough, I didn’t fully read the terms, that’s on me. So, they took away all my winnings and left me only with my original deposit and no bonus. So I played again with no bonus, and again won $200. I played only Sugar Rush (with no bonus, so no restrictions) and with low bets. I just wanted to cash out because I knew this casino was super shady. I again tried to withdraw this amount and about a week later was sent an email saying they had declined my withdrawal saying I broke their terms and conditions. They never specified what terms I had broken. They then permanently closed my account and said they would refund my original deposit, which of course, I have not received. Avoid this casino, they will never actually pay out and are not transparent. And they are not licensed, so you have no recourse when they scam you.
