Hej!
Efter at have gennemgået spillerens konto, har vi fastslået, at den var permanent lukket, og midlerne blev konfiskeret på grund af flere overtrædelser af vores vilkår og betingelser.
Spilleren viste sig at have deltaget i aktiviteter, der falder ind under vores anti-svindelpolitik, herunder, men ikke begrænset til, oprettelse af flere konti, deltagelse i hemmeligt samarbejde og udnyttelse af bonussystemer og in-game mekanik. Disse handlinger er strengt forbudt i henhold til de regler, der er aftalt under registreringen.
Vores vilkår og betingelser angiver, at virksomheden forbeholder sig retten til at lukke konti og tilbageholde midler, hvis der er bevis for svigagtig adfærd, misbrug af bonusser eller manipulation af gameplay. Disse foranstaltninger er nødvendige for at sikre retfærdighed og beskytte platformens integritet.
Selskabet har foretaget en grundig undersøgelse og står ved sin beslutning. Skulle der være behov for yderligere afklaring, er vi åbne for at give yderligere detaljer direkte til Casino Guru.
Vi sætter pris på din forståelse og samarbejde med at løse denne sag.
Bedste hilsner,
Kinghills Casino
Hello!
After reviewing the player’s account, we have determined that it was permanently closed, and the funds were confiscated due to multiple violations of our Terms and Conditions.
The player was found to have engaged in activities that fall under our anti-fraud policy, including but not limited to the creation of multiple accounts, participation in collusion, and exploitation of bonus systems and in-game mechanics. These actions are strictly prohibited under the rules agreed upon during registration.
Our Terms and Conditions state that the company reserves the right to terminate accounts and withhold funds if there is evidence of fraudulent behavior, misuse of bonuses, or manipulation of gameplay. These measures are necessary to ensure fairness and protect the integrity of the platform.
The company has conducted a thorough investigation and stands by its decision. Should there be any further clarification required, we are open to providing additional details directly to Casino Guru.
We appreciate your understanding and cooperation in addressing this matter.
Best Regards,
Kinghills Casino
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