Knightslots Casino - Spilleren kæmper for at trække sin balance tilbage.

i created an account and started playing and thought that was it. I won quite a lot of money and right now I have 468eur on the balance. I decided it was probably the best idea to cash out before I gambled it away again, but when I hit cash out I got a message saying I hadn't verified my details. They ask for a letter issued within the last 3 months to my name with both my full name and address on it. IN COLORS. i don't have any letters in color and when i try to write to them my message is deleted as soon as i close the app. Totally hopeless.

jeg oprettede en konto og begyndte at spille og tænkte at det var det. jeg vandt forholdsvis mange penge og lige nu har jeg 468eur på saldoen. Jeg besluttede mig for at det nok var den bedste ide at udbetale pengene før jeg spillede dem væk igen, men da jeg trykkede udbetal kom der en besked om at jeg ikke havde verificeret mine oplysninger. De beder om et brev udstedt indenfor de sidste 3 måneder til mit navn hvor både fulde navn og adresse står på. I FARVER. jeg har ikke nogen breve i farver, og når jeg prøver at skrive til dem så slettes min besked så snart jeg lukker appen ned. Totalt håbløst.

Hello emilkollatz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Knightslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear emilkollatz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.