Kære flavioroy,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med Lance! Spil på kasino.
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
Kan du venligst forklare, om din casinokonto er tilgængelig for dig? Forstår jeg rigtigt, at du har anmodet om en udbetaling fra kasinoet, som i øjeblikket afventer?
Har du kontaktet casinosupport angående problemet? Hvad var kasinoets svar?
Hvilke spil spillede du for at akkumulere din nuværende saldo i kasinoet? (slots, live spil, multiplayer)
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Tomas
Dear flavioroy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lance! Betting Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain if your casino account is accessible to you? Do I understand correctly you requested a withdrawal from the casino, that is currently pending?
Have you contacted casino support regarding the issue? What was the casino's response?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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