Kære casino guru support
Til at begynde med må jeg sige, at jeg har været loyalitetskunde på adskillige spillesider, og jeg har aldrig mødt en sådan ligegyldighed.
I begyndelsen af september deltog jeg i en spændende salgsfremmende turnering på Leo Vegas kaldet WoWpot Tournament. Målet med denne turnering var at opnå de højeste multiplikatorgevinster, og jeg sørgede for at bekræfte reglerne gennem din chattjeneste, før jeg fortsatte med at spille. Turneringen var opdelt i fire faser, hver med en præmiepulje på €2.500. Vinderen af hver uge blev lovet en belønning på €2.000.
Jeg investerede tusindvis af euro i denne turnering og sigtede specifikt efter disse ugentlige førstepladser.
I betragtning af at spillets RTP er 86%, og med Leo Jackpot-funktionen aktiv, som trækker €0,10 per spin, var den effektive RTP per spin omkring 55%. Ingen rationel spiller ville engagere sig i et sådant spil, medmindre turneringen var designet til at opveje disse tab og give en mulighed for rimelige afkast.
Efter den første uge var slut, rakte jeg ud for at forhøre mig om ranglisten og præmieudbetalingerne, da jeg havde opnået en meget konkurrencedygtig score, som typisk ville sikre turneringens topplacering.
Jeg fik i første omgang at vide, at sagen var ved at blive undersøgt, og at jeg ville modtage et svar. Men på trods af at jeg har henvendt mig cirka 10 gange i løbet af de sidste tre uger, har jeg ikke modtaget noget meningsfuldt svar.
Min loyalitetschef, Henna, er også blevet informeret flere gange, men hun har heller ikke svaret, sandsynligvis på grund af mit seneste fald i loyalitetsstatus.
Uanset hvad, har jeg i løbet af disse fire uger konsekvent opnået fremragende resultater, der burde have vundet mig hver uges turnering, efter at have brugt betydelige summer og dedikeret en stor mængde tid.
Jeg anmoder formelt om den fulde udbetaling for de fire uger, der beløber sig til €8.000 (€2.000 for hver uges førstepræmie).
Jeg har skærmbilleder af alle mine resultater og er fuldt ud parat til at fremlægge ethvert bevis, der kræves af Casino Guru.
Derudover finder jeg det bekymrende, at Leo Vegas fjernede al information om turneringen fra kampagnesiden, selv før den fire uger lange turnering var afsluttet.
Jeg ser frem til din hurtige løsning på denne sag.
Venlig hilsen,
Jarkko
Dear casino guru support
To begin with, I must say that I have been a loyalty customer on numerous gaming sites, and I have never encountered such indifference.
In early September, I participated in an intriguing promotional tournament on Leo Vegas called the WoWpot Tournament. The objective of this tournament was to achieve the highest multiplier wins, and I made sure to confirm the rules through your chat service before proceeding to play. The tournament was divided into four stages, each with a prize pool of €2,500. The winner of each week was promised a reward of €2,000.
I invested thousands of euros into this tournament, aiming specifically for these weekly first-place prizes.
Given that the game's RTP is 86%, and with the Leo Jackpot feature active, which deducts €0.10 per spin, the effective RTP per spin was around 55%. No rational player would engage in such gameplay unless the tournament was designed to offset these losses and provide an opportunity for reasonable returns.
After the first week concluded, I reached out to inquire about the leaderboard and the prize payments, as I had achieved a very competitive score, one that would typically secure the tournament's top spot.
I was initially told that the matter was being investigated and that I would receive a response. However, despite reaching out approximately 10 times over the last three weeks, I have received no meaningful reply.
My loyalty manager, Henna, has also been informed multiple times, but she has not responded either, likely due to my recent drop in loyalty status.
Regardless, over these four weeks, I consistently achieved outstanding results that should have won me each week's tournament, having spent significant sums and dedicated a large amount of time.
I am formally requesting the full payout for the four weeks, amounting to €8,000 (€2,000 for each week's first-place prize).
I have screenshots of all my results and am fully prepared to provide any evidence required by Casino Guru.
Additionally, I find it concerning that Leo Vegas removed all information about the tournament from the promotions page even before the four-week tournament had concluded.
I look forward to your prompt resolution of this matter.
Kind regards,
Jarkko
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