Jeg modtog en velkomstinvitation, der tilbyder $100 gratis bonus. Jeg nåede spillet, smed dem ud, på hvilket tidspunkt kasinoet automatisk fjerner den resterende saldo og sætter det næste hævebeløb ind på min konto, som i alt er $50.
På det tidspunkt forsøgte jeg at foretage en tilbagetrækning, men jeg blev blokeret af webstedsprogrammet og informeret om, at jeg skal udfylde en spillerbekræftelsesformular og indsende den. Siden, som prompten fra kasserersiden navigerer mig til, var kun designet til at kunne acceptere mine identifikationsdokumenter, som jeg uploadede og indsendte for 9 dage siden nu. Casino informerede mig om, at dette vil være en 3 til 5 dages proces, og jeg ville være i stand til at hæve disse $50. Der var aldrig nogen afklaring på denne formular, som jeg har spurgt om flere gange, og spørgsmålet er aldrig blevet behandlet. Et andet spørgsmål, jeg stillede, var om indbetaling i kasinoet, ville jeg være i stand til at spille med de penge, men ikke bonusgevinsterne længere , denne portrætchat-repræsentant, fortalte mig, at jeg faktisk kunne indbetale penge og spille, men hvis jeg spillede de $50 ned over $50, ville jeg ikke være i stand til at hæve de $50! så jeg ventede et par dage, tre for at være præcis og tjekket tilbage for at se, hvor præcist kasinoet var med KYC-processen, svarede kassereren på det tidspunkt ret hurtigt og informerede mig om, at jeg var nødt til at sende en selfie med min identifikation igen. Jeg forpligtede mig straks og sendte selfien. Der gik tre dage mere, og jeg kan vende tilbage til kasinoet for at tjekke og se, hvor de var ude på KYC-processen. Det så ud til, at der ikke var sket nogen fremskridt på det tidspunkt, så jeg spurgte til, hvad det kunne være. Jeg blev informeret af kassereren om, at de ikke ville behandle min KYC-ansøgning FØR SÅ TIDSPUNKT, AT JEG HAVDE FORETAGET EN TILBAGETRÆKNING PÅ MIN KONTO. Det viser sig, at behandling af anmodning om tilbagetrækning er en forudsætning for at starte KYC-processen. Det er dog også en forudsætning, at forud for behandling af en tilbagetrækningsanmodning skal KYC være udfyldt. DET ER PRÆCIS DET JEG HAR FÅET FORTALT. JEG HAR SØGT ET OPLYSNING PÅ DETTE. OG TIL INGEN FORGANG HAR JEG ANMODET UDVIKLING FRA BÅDE SUPPORT ONLINE CHATPORTALEN SÅVEL KASSERERPORTALEN. MIT SPØRGSMÅL FORTSÆTTER MED AT GÅ, BESVARET. JEG TRØDE, AT JEG HAVDE SVARET, NÅ, MÅSKE IKKE SVARET MEN EN LØSNING, SÅ jeg gjorde, hvad jeg troede ville virke. HVAD JEG GJORDE BLEV AT INDBYGGE 30 $ LIGHT MØNTER PÅ MIN KONTO. I FREMGANGSMÅDEN FREMSTÅDE INDSÆTTET PÅ MIN KONTO SOM ET AFVENDENDE INDSÆTNING. SÅ 15 MINUTTER SENERE FORSVINDES DEN AFVENTENDE DEPOSITUM. JEG HAR INTET SETT TIL DET CENTS. JEG LEVERDE Ubegrænset CASINO, LITECOIN-TRANSAKTIONSNUMMERET TRANSAKTIONSDATANE FRA BLOCK-STOLEN HAR FORESPØRGGET OM DETTE DEPOSITUM FLERE GANGE, SPØRGSMÅLET LIGESOM ALLE ANDET SPØRGSMÅL, JEG HAR FORTSAT MED AT BLIVE BESVARET OG BESVARET. NÅR JEG FORETAGE FORESPØRGSEL TIL ONLINE CHAT SUPPORTPORTALEN, ER JEG INFORMERET OM, AT JEG SKAL KONTAKTE KASSEREREN, ALT PÅ KASSERENS SIDEN PEGGER ALLE SPØRGSMÅL, DER BLIVER DIREKTET TIL ONLINE SUPPORT CHATPORTALEN, SÅ HER ER JEG OM NINETOYS. JEG BLEV INFORMERET I I GÅR OM, AT NØGLEPROCESSEN IKKE ENGA ER BEGYNDT. JEG KOMMENTEREDE, AT DETTE VAR FORDI JEG IKKE KUNNE BEHANDLE EN ANMODNING OM TILBAGETRÆKNING, OG IGEN FIKK JEG AT KONTAKTE KASSEREN. FOR OM FEM TIMER SIDEN kontaktede jeg endnu en gang support via online chatportalen, forespurgte om mit indskud, forespurgte om KYC-PROCESSEN, FORESPØRGTE OM DENNE MYSTERIØSE FORMULAR, SOM JEG SKAL UDFYLDES OG INDLEDE, OG IGEN FÅR JEG AT FÅR FORORDNING TIL AT KONTAKT KASSEREN OG ALLE SKILT FRA KASSEREN FØRER MIG LIGE TILBAGE TIL ONLINE SUPPORTPORTALEN. Det er en meget ond cirkel uden ende i sigte. Dette er absolut den værste online casino oplevelse, jeg nogensinde har haft. De påtager sig forpligtelser, tidsforpligtelser, de ikke overholder, og jeg har al mulig grund til at tro, at de ved alt for godt, når de går ind i det, at de tider, de "ikke vil blive opfyldt. De undgår at besvare simple spørgsmål spørgsmål, der fortjener svar. Den ene afdelings retning til den anden afdeling og den afdeling vender tilbage til den samme afdeling, det er min mening, og jeg har al mulig grund til at tro, at dette er sandt. Deres eneste bekymring er at få dig væk fra skærmen og flytte dig til en andens, og når du ankommer der, vil de gøre det samme. Den sidste besked, jeg modtog fra dem i online chat-portalen, var som svar på en kopi af en e-mail, som er et automatisk e-mail-svar fra kassereren, som jeg sendte til dem, og det står klart, at KYC-PROCESSEN IKKE PÅGÅDES FØR SÅDAN TIDSPUNKT SOM EN TILBAGETRÆKNING ER ANMODNING FOREGET FRA SPILLERS KONTOSIDEN. JEG SENDTE DEM DEN EMAIL OG EN KOPI AF KONTOSIDEN, DER BLOKKERER MIG I AT BEHANDLE DEN FORTRYDELSESANMODNING. DERES SVAR IGEN, HÅNDTERER VI IKKE NOGET DER GØR MED KYC-PROCESSEN, NOGET DER HAR GØRE MED INDSÆTNINGER ELLER NOGET AT GØRE MED TILBAGETRÆKNINGER. Det rejser spørgsmålet, hvad fanden gør de? Jeg vil gerne have hjælp til at få mine penge, som de er i øjeblikket, jeg ser det aldrig ske.
I received a welcome invitation, offering $100 free bonus. I reached the play, threw them out at which time the casino automatically remove the remaining balance and put the next withdraw amount into my account which total $50.
That point I attempted to make a withdrawal but I was blocked by the website program and informed that I must fill out a player verification form and submit it. The page that the prompt from the cashiers page, navigate me to was only designed in capable of accepting my identification documents, which I uploaded and submitted 9 days ago now. Casino informed me this will be a 3 to 5 day process and I would be able to withdraw that $50. There was never any clarification on this form that I’ve asked about multiple times, and the question has never been addressed another question I asked was about depositing in the Casino would I be able to play with that money but not the bonus winnings any further, this portrait chat representative, informed me, I could indeed deposit money and play but if I played that $50 down beyond $50 that I wouldn’t be able to withdraw that $50!so I waited a few days, three to be exact and checked back in see where exactly the casino was with the KYC process, the cashier at that point responded quite quickly, and informed me that I needed to resend a selfie holding my identification. I promptly obliged and submitted the selfie. Three more days went by and I can return to the casino to check and see where they were out on the KYC process. It appeared that no progress had been made at that point, so I inquired as to what the holdup might be. I was informed by the cashier that they would not process my KYC application UNTIL SUCH TIME THAT I HAD MADE A WITHDRAWAL REQUEST IN MY ACCOUNT. It turns out that processing request for withdraw is a Prequisite for initiating the KYC process. However, it is also a pre-requisite that prior to processing a withdrawal request KYC must be completed. THAT IS EXACTLY WHAT I HAVE BEEN TOLD. I’VE SOUGHT CLARIFICATION ON THIS. AND TO NO AVAIL I HAVE REQUESTED CLARIFICATION FROM BOTH THE SUPPORT ONLINE CHAT PORTAL AS WELL AS THE CASHIER PORTAL. MY QUESTION CONTINUES TO GO ON, ANSWERED. I THOUGHT THAT I HAD THE ANSWER, WELL, PERHAPS NOT THE ANSWER BUT A SOLUTION, SO I DID what I thought would work. WHAT I DID WAS MADE A $30 LIGHT COIN DEPOSIT INTO MY ACCOUNT. INITIALLY THE DEPOSIT APPEARED IN MY ACCOUNT AS A PENDING DEPOSIT. THEN 15 MINUTES LATER THAT PENDING DEPOSIT DISAPPEARED. I HAVE SEEN NOTHING OF IT CENTS. I SUPPLIED LIMITLESS CASINO, THE LITECOIN TRANSACTION NUMBER THE TRANSACTION DATA FROM THE BLOCK CHAIR HAVE INQUIRED ABOUT THIS DEPOSIT MULTIPLE TIMES, THE QUESTION JUST LIKE EVERY OTHER QUESTION I HAVE CONTINUES TO LINGER AND GO ON ANSWERED. WHEN I MAKE INQUIRIES WITH THE ONLINE CHAT SUPPORT PORTAL, I AM INFORMED THAT I NEED TO CONTACT THE CASHIER EVERYTHING ON THE CASHIERS PAGE POINTS TO ALL QUESTIONS BE DIRECTED TO THE ONLINE SUPPORT CHAT PORTAL , SO HERE I AM INTO THIS NINE DAYS. I WAS INFORMED YESTERDAY THAT THE KEYC PROCESS HAS NOT EVEN BEGAN. I COMMENTED THAT THIS WAS BECAUSE I WAS UNABLE TO PROCESS A REQUEST FOR WITHDRAWAL, AND AGAIN I WAS TOLD TO CONTACT THE CASHIER. ABOUT FIVE HOURS AGO I once again contacted support through the online chat portal, inquired about my deposit, inquired about the KYC PROCESS, INQUIRED ABOUT THIS MYSTERIOUS FORM THAT I’M SUPPOSED TO FILL OUT AND SUBMIT, AND ONCE AGAIN, I WAS TOLD TO CONTACT THE CASHIER AND ALL SIGNS FROM THE CASHIER LEAD ME RIGHT BACK TO THE ONLINE SUPPORT PORTAL. It’s a very vicious cycle with no end in sight. This is absolutely the worst online casino experience I have ever had. They make commitments, time commitments they do not keep, and I have every reason to believe that they know all too well, going into it that the times that they "will not be met. They avoid answering simple questions questions that deserve answers. One department direction to the other department and that department directions back to that same department, it is my opinion and I have every reason to believe this is true. Their only concern is to get you off of there screen and move you to someone else’s and when you arrive there, they want to do the same thing. The last message I received from them in the online chat portal was in response to a copy of an email, which is an automated email response from the cashier that I sent to them and it states clearly that the KYC PROCESS WILL NOT COMMENCE UNTIL SUCH TIME AS A WITHDRAWAL, REQUEST IS MADE FROM THE PLAYERS ACCOUNT PAGE. I SENT THEM THAT EMAIL AND A COPY OF THE ACCOUNT PAGE THAT IS BLOCKING ME FROM PROCESSING THAT WITHDRAWAL REQUEST. THEIR RESPONSE ONCE AGAIN, WE DO NOT HANDLE ANYTHING TO DO WITH THE KYC PROCESS, ANYTHING TO DO WITH DEPOSITS, OR ANYTHING TO DO WITH WITHDRAWALS. That begs the question then just what the hell do they do? I would like help getting my money as it currently stands I don’t see that ever happening.
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