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I won $211 free and clear off of some money I won from my free spins bonus for signing up with the casino I was playing the Vegas XL game and got to the point where my $211 was free and clear to withdrawal so I go to do the ID verification and it tells me that the pictures would not upload due to a HTTP server error and said to try again later so I logged out I cleared the cache on my Chrome server and went back to login and it told me that my account was blocked and I was not allowed to log in why are they doing this to me.

Dear wilderj650,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you did not manage to submit documents to verify your identity?

Have you tried contacting the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear wilderj650,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.