Hej Michal,
Hej Johnisenglish,
Håber i alle har det godt og i god behold
Ved at gennemse spillerens konto fandt vi ud af, at spilleren spillede med Fortnightly cashback gratis kampagnen den 15/9/2024 kl. 09:09:30 (kasinotid).
Reglerne for Fortnightly var:
https://limitlesscasino.com/rewards
Vilkår og betingelser
1. Hver 2. dag Cashback beregnes baseret på en procentdel af spillernes 2. dages nettotab, som beregnes som Indskud minus Udbetalinger.
2. Det mindste tilladte beløb for hver 14. dag Cashback er $10.
3. Omsætningskrav: 30x.
4. Max Cashout er begrænset til 5x Cashback-beløbet.
5. Tilladte spil: Ikke-progressive spilleautomater, videopoker og blackjack-spil
6. Nettotabsberegning efter spillerklasseniveau (i løbet af fjorten dage):
en. Bronze/lærling/rejsemand: $200 minimum nettotab.
b. Håndværker: $125 minimum nettotab.
c. Master: $111 minimum nettotab.
d. Stormester: $100 minimum nettotab.
7. Cashback-procenter bestemmes baseret på spillerens VIP-niveau. Se venligst nedenstående tabel for de specifikke procentsatser.
Cashback TABEL hver 14. dag
VIP niveau Cashback
Bronze 5 %
Lærling 5 %
Rejsemand 5 %
Håndværker 8 %
Master 9 %
Stormester 10 %
Cashback-beløbet, som spilleren modtog, var $14,00.
Efter at omsætningskravene var opfyldt, fjernede systemet automatisk $52,94, hvilket efterlod $70,00 på saldoen (den maksimale udbetalingsgrænse for spillerens Fortnightly Cashback).
På det tidspunkt underrettede systemet spilleren via en pop-up-meddelelse om, at bonusreglerne forblev i kraft, indtil der blev foretaget en udbetaling eller en ny handling blev iværksat. Uden at acceptere disse regler, kunne spilleren ikke fortsætte med at spille.
Efter at have accepteret reglerne i pop op-meddelelsen, fortsatte spilleren med at spille og tjente yderligere gevinster. På tidspunktet for udbetalingsanmodningen var spillerens saldo $200,65.
Den 15/9/2024 kl. 10:10:37 (kasinotid) anmodede spilleren om en hævning på $200,65. Betalingschefen afviste dog hævningen på grund af den maksimale udbetalingsgrænse. Den overskydende saldo på $130,65 (over den maksimale udbetalingsgrænse) blev fjernet, og spilleren hævede $70,00 den 15/9/2024 kl. 10:18:30 (kasinotid).
https://limitlesscasino.com/terms-and-conditions
7.1. Overordnede bonus- og kampagneregler
annonce. Vilkårene for kampagnen er gældende, indtil alle gevinster fra kampagnen er blevet trukket tilbage. Indbetaling oven på eksisterende saldo, opfyldelse af indsatskrav, hævning eller få din saldo til at falde til under $1 vil ikke annullere denne regel. Der henvises til vilkår 7.1.j.
Tak for din forståelse i denne sag. Hvis du har yderligere spørgsmål eller bekymringer, så tøv ikke med at kontakte os.
Venlig hilsen
George Moore
Kasino Grænseløs Management
Hi Michal,
Hi Johnisenglish,
Hope you are all well and safe,
Reviewing the player`s account we found that the player played with the Fortnightly cashback free promotion on 9/15/2024 at 09:09:30 (Casino time).
The rules for the Fortnightly were:
https://limitlesscasino.com/rewards
Terms & Conditions
1. Fortnightly Cashback is calculated based on a percentage of players' Fortnightly Net Loss, which is calculated as Deposits minus Withdrawals.
2. The Minimum Allowed amount for Fortnightly Cashback is $10.
3. Wagering requirements: 30x.
4. Max Cashout is limited to 5x the Cashback amount.
5. Allowed Games: Non Progressive Slots, Video Poker and Blackjack Games
6. Net Loss Calculation by Player Class level (During the Fortnight):
a. Bronze/Apprentice/Journeyman: $200 minimum net loss.
b. Artisan: $125 minimum net loss.
c. Master: $111 minimum net loss.
d. Grandmaster: $100 minimum net loss.
7. Cashback percentages are determined based on the Player's VIP Level. Please refer to the table below for the specific percentages.
Fortnightly Cashback TABLE
VIP Level Cashback
Bronze 5%
Apprentice 5%
Journeyman 5%
Artisan 8%
Master 9%
Grandmaster 10%
The cashback amount that the player received was $14.00.
After the wagering requirements were met, the system automatically removed $52.94, leaving $70.00 on the balance (the maximum cashout limit for the player's Fortnightly Cashback).
At that point, the system notified the player via a pop-up message that the bonus rules remained in effect until a withdrawal was made or a new action was initiated. Without agreeing to these rules, the player could not continue to play.
After agreeing to the rules in the pop-up message, the player continued to play and earned additional winnings. At the time of the withdrawal request, the player's balance was $200.65.
On 9/15/2024 at 10:10:37 (Casino time), the player requested a withdrawal for $200.65. However, the payment manager rejected the withdrawal due to the maximum cashout limit. The excess balance of $130.65 (above the max cashout limit) was removed, and the player withdrew $70.00 on 9/15/2024 at 10:18:30 (Casino time).
https://limitlesscasino.com/terms-and-conditions
7.1. Overall Bonus and Promotion Rules
ad. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. Please refer to term 7.1.j.
Thank you for your understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
George Moore
Casino Limitless Management
Automatisk oversættelse:
