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This casino doesn't verify the account and doesn't allow withdrawals. Stay away from it! My funds are stuck without being able to withdraw.

Esse cassino não verifica a conta e não libera o saque. Corram dele! Estou com o montante preso sem poder retirar.

Dear edservidor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• If there is any correspondence between you and the casino, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

The casino has already checked, but it does not release the withdrawals.

O cassino já verificou, mas não libera os saques.

They already checked after I complained here, but they didn't release the withdrawal.

Já verificaram após eu reclamar aqui, mas não liberam o saque.

Have you received any recommendations from the casino support on how to proceed?

Could you please forward your correspondence with the casino to my email at tomas@casino.guru ?

I'll await your response.

Dear edservidor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.