Locowin Casino - Spillerens tilbagetrækning er forsinket.

On the 5th of January 2024, I received a confirmation email stating that the money would be paid out to my crypto-wallet. When I asked, the support team responded that the money would be paid out within 48 hours.

After 48 hours, I have not received a reply to my emails.

Am 5. Januar 2024 erhielt ich eine Bestätigungs-E-Mail, dass das Geld auf mein Krypto-Wallet ausgezahlt wird. Und auf meine Frage erhielt ich vom Support die Antwort, dass das Geld innerhalb von 48 Stunden ausgezahlt wird.

Nach 48 Stunden habe ich keine Antwort auf meine E-Mails erhalten.

Hello avgavrin84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has been fully verified since January 3rd, 2024.

I accumulated my winnings with real money. No bonus.

My question was:

Will the money be on the

saved payment method paid out?

And the last answer from Casino Locowin was:

Hello Andrey,

Thank you for reaching out to us.

Your request will be sent to the payment method you selected when making the withdrawal request.

That was the crypto wallet.

Since then I have not received any answers to the questions I asked.

Meine Konto ist vollständig verifiziert seit 03.01.2024.

Ich habe meine Gewinne mit echtem Geld angehäuft. Kein Bonus.

Meine Frage war:

Wird das Geld auf der 

gespeicherte zahlmethode ausgezahlt?

Und die letzte Antwort von Casino Locowin war:

Hallo Andrej,

Vielen Dank, dass Sie sich an uns gewandt haben.

Ihre Anfrage wird an die Zahlungsmethode gesendet, die Sie bei der Auszahlungsanfrage ausgewählt haben.

Das war der Crypto Wallet.

Seit dem bekomme ich keine Antworten auf meinen gestellten Fragen.

Thank you.

I have successfully received the entire amount.

Wish you continued success.

Vielen Dank.

Ich habe dem ganzem Betrag erfolgreich erhalten.

Wünsche euch weiterhin Erfolg.

Dear avgavrin84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru