Hej og tak.
Udbetalingen vises som godkendt på min konto, hvilket betyder, at den er behandlet i stedet for afventende. Det er bare overførslen af midler, der ikke er sket.
De anførte årsager har for det første været, at de havde haft mange gevinster, og jeg stod i kø, derefter blev der ikke givet nogen yderligere årsag i et par uger, og lige nu siger de, at de har et problem med banken. Så jeg gætter på, at det er et casino-/virksomhedssystemproblem og ikke kun min konto. Der var ingen bonus involveret.
Tak, jeg har ikke meget håb om, at de vil give dig noget svar, da kundeservicen hos Lottohoy slet ikke reagerer. Enhver info/dialog, jeg har haft, er kommet fra moderselskabet, da jeg kontaktede dem direkte for et par uger siden, da jeg ikke havde fået noget svar fra kasinoet. Selv da er deres svar intermitterende.
Hi and thanks.
The withdrawal is showing as Approved in my account which means it is processed rather than pending. It's just the transferral of funds that has not happened.
The reasons given have been, first, they'd had a lot of winnings and I was in a queue, then no further reason given for a few weeks, and just now, they're saying they have a problem with the bank. So I guess that's a casino/company system issue and not just my account. There was no bonus involved.
Thanks, I don't hold out much hope that they will give you any response as the customer service at Lottohoy does not respond at all. Any info/dialogue I have had has come from the parent company as I contacted them directly a couple of weeks ago when I had had no response from the casino. Even then their responses are intermittent.
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