Lottoland Casino AT - Spillerens udbetaling er blevet forsinket i et år.

Lottoland has not paid my winnings for 1 year; they ignore my emails, and the live chat does not listen to me at all. Please help me with my payout.

Mein Gewinn zahlt Lottoland sein 1 Jahr nicht aus, sie ignorieren meine Emails, live Chat hört gar nicht zu, bitte helfen sie mir mit mein auszahlung

Dear Dzhamilya92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I have won once, it was over 2000 euros, I fixed it then, it arrived by bank transfer, but now they are not paying out my winnings, please help me so that I can get my money

Ja ein Mal habe ich mal schon gewonnen das war auch über 2000 Euro damals habe ich es behoben halt ist mit banktransfer angekommen, aber jetzt zahlen sie mein Gewinn nicht aus, bitte helfen sie mir das ich mein Geld bekomme

No that was without bonus that was my real money,

Verification has also been passed long ago, I got my first win anyway, but they are not paying me these 2nd win of 2486 euros😞

Nein das war ohne Bonus das war mein echtes Geld,

Verifizierung ist auch schön längst bestanden, nachher erste Gewinn habe ich eh bekommen, aber diese 2 Gewinn von 2486 Euro zahlen sie mir nicht aus😞