i begyndelsen af november havde jeg indbetalt på Lucky legends Casino, og modtaget en indbetalingsbonus. Efter at have spillet gennem gennemspilningsbeløbet. Jeg ramte jackpotten for næsten 12 K. Jeg læste straks casinoets vilkår og betingelser igennem, så jeg forstod, at de ville tage deres bonuspenge tilbage lige fra toppen af mine gevinster. Jeg sendte også straks en besked til kundeservice for at finde ud af, hvordan jeg behandler min udbetaling. Selvom der var fire muligheder for at foretage en udbetaling, fik jeg at vide, at min eneste mulighed var bankoverførsel. Da jeg ikke havde en bankkonto, der accepterede internationale bankoverførsler, insisterede jeg på en papircheck. Jeg fik at vide, at det ikke længere var en mulighed. Jeg argumenterede, fordi det stadig var opført, ikke kun som en mulighed for mig at vælge, men også i deres vilkår og betingelser. Min anmodning blev afvist, og jeg fik at vide, at den eneste måde at få mine penge på var at åbne en konto, der accepterede internationale bankoverførsler og have den åben i 30 dage med minimum $50 på kontoen og kontinuerlig aktivitet på kontoen. Jeg holdt kontakten med kundeservice gennem disse 30 dage og spurgte flere forskellige gange, om der var andet, jeg skulle gøre, mens jeg ventede. Jeg fik at vide, at alt allerede var på plads, hvad angår min identitetsbekræftelse og alle andre dokumenter, som de skulle bruge. Så de fortalte mig bare, at alt, hvad jeg skulle gøre, var at vente de 30 dage, før jeg behandlede min anmodning om udbetaling. I løbet af disse 30 dage havde jeg taget kontakt til kundeservice her og der bare for at holde kontakten. Men efter at de 30 dage var forbi den 6. december, lavede jeg faktisk udbetalingsanmodningen, fordi min konto havde været åben i 30 dage med aktivitet. Det var min forståelse, at det tager 10 dage for dem at godkende tilbagetrækningen. Efter 10 dage sagde min konto stadig afventende hævning. Så igen kontaktede jeg kundeservice og fik at vide, at jeg skulle indsende et kontoudtog og bevis for adresse. Jeg forstod ikke, hvorfor de ikke fortalte mig om noget af dette i begyndelsen, da jeg spurgte, om der var andet, jeg skulle gøre til dem. Da jeg spurgte dem om det, sagde de stort set bare til mig, at jeg skulle gøre, hvad de siger, hvis jeg vil have mine penge. Så det gjorde jeg. Min adressebekræftelse blev godkendt, men mit kontoudtog blev afvist, fordi jeg havde en negativ saldo på min konto. Jeg fik besked på enten at angive en alternativ metode til udbetalingen eller bringe min konto til positiv saldo og genindsende en erklæring. Så jeg ventede i 30 dage mere, indtil mit nye kontoudtog udkom. På dette tidspunkt havde jeg en saldo på over $1000 på min konto. Jeg gav erklæringen til den e-mail, som de bad mig sende den til. Jeg fik straks et svar tilbage, hvor jeg spurgte om mit brugernavn og hvilket casino jeg brugte. Jeg gav den information. Samme dag sendte de mig en besked og sagde, at de ikke kunne sende bankoverførsler til min konto og ikke ville acceptere PNC Bank som bank, selvom jeg oplyste det schweiziske nummer og alle de andre oplysninger, som de skulle bruge for at foretage overførslen. De anbefalede, at jeg åbnede en anden konto i en anden bank for at modtage mine penge. Når jeg stiller dem spørgsmål til, hvorfor min bank ikke er accepteret, selvom det var en bank anbefalet gennem deres kundeservice, får jeg ikke noget svar. Der er nu gået et par dage, og jeg har slet ikke fået nogen svar tilbage fra dem. på dette tidspunkt har jeg fortalt dem, at hvis de ikke kan overføre pengene til min bankkonto, så skal jeg have mulighed for at få en papircheck, men igen, jeg har ikke hørt fra dem i et par dage. Nedenfor har jeg givet skærmbilleder af e-mails og nogle af de chats, som jeg har skærmbilleder af. Forhåbentlig kan du hjælpe mig med at få de penge, der med rette er mine, fordi jeg ikke kommer nogen vegne op af mig selv. Jeg har så mange vedhæftede filer, hvad angår chats og e-mails, at jeg har nået grænsen, så den vil ikke lade mig vedhæfte noget andet.
in early November, I had deposited at Lucky legends Casino, and received a deposit bonus. After playing through the play through amount. I hit the jackpot for nearly 12 K. I immediately read through the casino terms and conditions, so I did understand that they would take their bonus money back right off the top of my winnings. I also immediately messaged customer service to find out how to process my withdrawal.. although they were four options for making a withdraw I was told my only option was the wire transfer. Since I didn’t have a bank account that accepted international wire transfers I insisted on a paper check. I was told that that was no longer an option. I argued because it was still listed, not only as an option for me to choose, but also in their terms and conditions. My request was declined and I was told the only way to get my money was to open an account that accepted international wire transfers and have it open for 30 days with a minimum of $50 in the account and continuous activity on the account. I kept in touch with customer service throughout these 30 days and asked multiple different times if there was anything else that I needed to do while waiting. I was told that everything was already in place as far as my identity verification and all other documents that they would need. So they just told me that all I needed to do was wait the 30 days before I processed my withdrawal request. During this 30 days, I had made contact with customer service here and there just to keep in touch. But after the 30 days was over on December 6, I actually made the withdrawal request because my account had been open for 30 days with activity. It was my understanding that it takes 10 days for them to approve the withdrawal. After 10 days, my account still said pending withdraw. So again I contacted customer service and was told that I needed to submit a bank statement and proof of address. I didn’t understand why they didn’t tell me about any of this at the beginning when I asked if there was anything else I needed to turn into them. When I asked them about it they pretty much just told me to do what they say if I want my money. So I did. My address verification was approved, but my bank statement was denied because I had a negative balance on my account. I was told to either provide an alternative method for the withdrawal or bring my account to positive balance and resubmit a statement. So I waited for 30 more days until my new bank statement came out. At this time, I had a balance of over $1000 in my account. I provided the statement to the email that they told me to send it to. I immediately got a response back, asking for my username and which casino I used. I provided that information. That very same day they messaged me saying that they could not send wire transfers to my account and would not accept PNC Bank as a bank, even though I provided the Swiss number and all the other information that they needed to make the transfer. They recommended that I open another account with another bank in order to receive my money. When I ask them questions as to why my bank isn’t accepted, even though that it was a bank recommended through their customer service I would I do not get any response. It has now been a few days and I have not gotten any replies back from them at all. at this point, I have told them that if they cannot transfer the money to my bank account, Then I Should have the option of getting a paper check, But again, I have not heard from them in a few days. Below I have provided screenshots of the emails and some of the chats that I have screenshots of. Hopefully, you can help me obtain the money that is rightfully mine, Because I am getting nowhere up by myself. i have so many attachments as far as chats and emails that it i have reached the limit so it won’t let me attach anything else.
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