Lucky Legends Casino - Spillerens tilbagetrækning er væsentligt forsinket.

I have been requesting this cash out since december 2023, they reqiested me several times verification documents I send them again and again several times all tipes of documentations and they continously keep denyng my payout by months. Finally it was aproved on april 17 its may 17 and i have not receive it.

Dear alyshamr0917,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you receive any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Never had made a withdrawal in this casino, they never informed me anything , the winnigs was with free bonus after deposit

Thank you for your reply, alyshamr0917. Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Already got the withdrawal , thank you so much

Dear alyshamr0917,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru