Brug af vage formuleringer og manipulation med legitim spillers gevinst af Luckywilds casino
Jeg spillede på Luckywilds casino ved at bruge deres bonus. Efter at jeg havde hævet 665 euro, modtog jeg følgende besked fra kasinoet:
" Vi kontakter dig fra Luckywilds kundesupport.
Jeg har modtaget bekræftelse fra den relevante afdeling, og de ser ud til at have konfiskeret dine gevinster, fordi du tilsyneladende ikke har overholdt casinoets bonusregler.
Ifølge kasinoets fortolkning gælder følgende regel:
"Bonusaktivering og spil indebærer, at du er indforstået med vores bonuspolitik. I vores politik, under 'Væddemålsbidrag', er det tydeligt angivet, at ethvert spil med en bonus 'købsfunktion' har et bidrag på 0%. Indsats på denne gruppe af spil kan resultere i konfiskation af både bonuspengene og eventuelle gevinster genereret fra bonussen. "
Nu kan man antage, at det, der er forbudt, er at købe en bonusfunktion, mens man spiller med bonussen. Men her er problemet: Ifølge Luckywilds casinos ejendommelige logik er det også forbudt at spille spil, der blot indeholder funktionen. Du behøver ikke bruge funktionen; bare at spille selve spilleautomaten vil uundgåeligt føre til fortabelse af dine gevinster (dem alle).
Jeg finder denne regel i bedste fald vag. Faktisk ser det ud til at være en mekanisme designet til uretfærdigt at fjerne lovligt tjente gevinster fra spillere (hundredvis af slots i dag indeholder bonuskøbsfunktion).
Jeg håber, at casinoet kan anerkende det faktum, at jeg aldrig har været involveret i at købe bonuskøbsfunktion (ikke engang én gang). Blot at spille et spil, der indeholder funktionen som en mulighed - bør efter min mening ikke resultere i konfiskation af mine gevinster. Det forekommer mig indlysende, at hvis de beslutter andet, kan de have bagtanke (selvom jeg stadig håber, at dette blot er en misforståelse, og at jeg til sidst vil modtage de gevinster, jeg retmæssigt har tjent)."
Use of vague wording and manipulation with legitimate player’s winning by Luckywilds casino
I played at the Luckywilds casino using their bonus. After I withdrew 665 euros, I received the following message from the casino:
"We are contacting you from Luckywilds customer support.
I have received confirmation from the relevant department, and they seem to have confiscated your winnings because, apparently, you did not comply with the casino's bonus rules.
According to the casino's interpretation, the following rule applies:
"Bonus activation and play imply your agreement with our bonus policy. In our policy, under 'Wagering contribution,' it is clearly stated that any game with a bonus 'buy feature' has a 0% contribution. Wagering on this group of games can result in the confiscation of both the bonus money and any winnings generated from the bonus."
Now, one might assume that what is prohibited is purchasing a bonus feature while playing with the bonus. However, here is the issue: According to Luckywilds casino's peculiar logic, playing games that merely contain the feature is also prohibited. You don't have to use the feature; just playing the slot itself will inevitably lead to the forfeiture of your winnings (all of them).
I find this rule to be, at best, vague. In fact, it appears to be a mechanism designed to unjustly take away legitimately earned winnings from players (hundreds of slots today contain Bonus buy feature).
I hope that the casino can acknowledge the fact that I never engaged in buying bonus buy feature (not even once). Simply playing a game that contains the feature as an option - should not, in my opinion, result in the confiscation of my winnings. It seems evident to me that if they decide otherwise, they might have ulterior motives in mind (although I still hope this is merely a misunderstanding, and I will eventually receive the winnings I rightfully earned)."
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