Kære John,
Mange tak for din klage. Jeg er ked af at høre om din forsinkede tilbagetrækning. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen fuldstændigt. Kan du bekræfte, at du har gennemført kontobekræftelsen? Har du modtaget nogen penge tidligere, eller dette var din første udbetalingsanmodning?
Forstår jeg korrekt, at betalingen stadig afventer på din konto uden at blive behandlet?
For fremtidige referencer kan jeg kun anbefale at tjekke vores kasinoliste for de bedste spillesteder. På denne måde har du en rigtig god chance for at undgå eventuelle misforståelser og skuffelser.
Som du kan se i vores Lucky Wins Casino anmeldelse , er det et meget dårligt online casino. Vi anbefaler ikke at spille på det og anbefaler dig på det kraftigste at holde dig væk fra det. Da de desuden også har en ingen reaktion POLITIK på alle indsendte klager, kan vi kun håbe på, at du vil modtage dine gevinster til sidst.
Ser frem til at høre fra dig.
Med venlig hilsen,
Petronela
Dear John,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
For future references, I can only recommend checking our Casino list for the best gambling establishments. In this way, you stand a very good chance to avoid any misunderstandings and disappointments.
As you can see in our Lucky Wins Casino review, it is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it. Furthermore, since they also have a No Reaction POLICY to all submitted complaints, we can only hope that you will receive your winnings eventually.
Looking forward to hearing from you.
Best regards,
Petronela
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