Hej,
Min konto er bekræftet, dette blev bekræftet i god tid før hændelsen uge eller to, før de ikke havde nogen problemer med min bekræftelse. Jeg havde en delvis bonus, som blev konverteret til kontanter og derefter flere kontante indskud. Alt var okay, da de bekræftede, at min saldo på $11.000 kunne trækkes tilbage. Så når det går til behandling, annulleres det, og alle mine gevinster inklusive de yderligere indbetalinger blev annulleret.
Derudover havde jeg tidligere før alt dette vundet et sidevæddemål på tredobbelte esser omkring $440, og de opdaterede aldrig min saldo. Senere fandt jeg ud af, at de slettede væddemålet, men jeg havde et skærmbillede, og nu hæver de en billet, men det tog 6 kundesupportchats at komme til dette stadie. En af dem fortalte mig endda, at sidevæddemålet var et skub. Der er ingen push in side bets, du enten vinder eller taber.
Med venlig hilsen
Hi,
My account is verified, this was verified well before the incident week or two before they had no issues with my verification. I had partial bonus which was converted to cash and then multiple further cash deposits. All was okay when they confirmed my balance of $11,000 was withdrawal-able. Then when it goes to process it's cancelled and all of my winnings including the further deposits were cancelled.
Additionally earlier before all of this I had won a side bet for triple aces approximately $440 and they never updated my balance. Later I found they deleted the bet however I had a screenshot and now they are raising a ticket but it took 6 customer support chats to get to this stage. One of them even told me the side bet was a push. There is no push in side bets you either win or lose.
Kind regards
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