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HjemKlagesagerLucky7even Casino - Spillerens udbetaling er forsinket.
Lucky7even Casino - Spillerens udbetaling er forsinket.
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Can$229
Lucky7even Casino
Sikkerhedsindeks:Over middel
Sikkerhedsindeks
I henhold til vores evalueringsmetode har vi beregnet casinoets sikkerhedsindeks på baggrund af mere end 20 faktorer, inklusive økonomi, fairness i T&C og spillerklager. Jo højere sikkerhedsindeks, jo større sandsynlighed har du for at kunne få udbetalt dine gevinster uden problemer.
7.6
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Indsendt:
28.12.2023
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Løst : 02.01.2024
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Oversættelse
The player from Canada had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. She claimed her account was verified and the withdrawal had been approved, but it was still in progress. She also alleged that the online casino had given her inconsistent information about the delay. After a series of exchanges, the player reported that she had received her payment. The issue was thus resolved successfully.
Spilleren fra Canada havde anmodet om en tilbagetrækning, før han indgav denne klage. Desværre var hendes gevinster ikke modtaget endnu. Hun hævdede, at hendes konto var verificeret, og at tilbagetrækningen var blevet godkendt, men den var stadig i gang. Hun påstod også, at onlinekasinoet havde givet hende inkonsekvente oplysninger om forsinkelsen. Efter en række udvekslinger rapporterede spilleren, at hun havde modtaget sin betaling. Problemet blev således løst med succes.
Hej mit navn er Melanie B*** okay, jeg klager over dette casino på grund af det faktum, at jeg spillede med dem i et par uger nu, og så snart jeg gik og foretog en udbetaling, og nu var det snart, jeg var op det var ved afventning og nu er det i gang og de siger til mig at de skal vente fordi det er på min side der venter eller eller du ved det er min bank der holder alt op men de lyver ren Line fordi jeg har allerede kigget Jeg har allerede modtaget en e-mail fra gigadat, og den fortalte mig tydeligt, at der ikke var noget afventende på deres side okay, så de prøver at fortælle mig det, og så viste jeg dem skærmbilledet af e-mailen, da jeg talte med interact, og de sagde åh, det er banken på vores side, så jeg sagde, du løj for mig, du løj lige op og du fortalte mig, at du var på min side. Og så kommer jeg ind på dit websted, og jeg ser anmeldelserne for dette casino, og de har et problem med at udbetale, som at hæve penge 5 til 10 hverdage, det er en interaktion okay, det tager to til tre minutter, det kan tage 24 timer, det gør det' det tager ikke 5 til 10 hverdage, jeg ved det, fordi jeg er canadisk og det er canadisk baseret virksomhed, så jeg ved hvor lang tid det tager. vise dig nu
og nu venter jeg stadig, som om det bogstaveligt talt er i gang, det giver ingen mening at fortælle mig, at det er på min side, jeg har lige fanget dem i løgnen, læs alt, hvad du kunne se på den side okay, jeg sendte dig, hvad de fortalte mig
Hi my name is Melanie B*** okay I'm complaining about this casino because of the fact that I was playing with them for a few weeks now and as soon as I went and make a withdrawal and now it's soon it was I was up it was at pending and now it's in progress and they're telling me that they have to wait because it's on my side that's pending or or you know it's my bank that's holding up everything but they're lying pure Line because I already looked I already got an email from gigadat and it clearly told me that there was nothing pending on their side okay so they're trying to tell me that and then I showed them the screenshot of the email when I spoke with interact and they said oh it's the bank on our side so I said you lied to me you straight up lied and you just told me you was on my side. And then I come on your site and I see the reviews for this casino and they have a problem with paying out like withdrawing money 5 to 10 business days bro it's an interact okay it takes two to three minutes it could take 24 hours it doesn't take 5 to 10 business days I know because I'm a Canadian and it's Canadian based company so I know how long it takes you know and they're trying to play games with me bro I have all the screenshots I'm going to show you now
and now I'm still waiting like literally it's in progress it doesn't make any sense of telling me it's on my side I just caught them in the lie read everything that you could see on that side okay I sent you what they were telling me
Vi har modtaget din klage. Vi er kede af at høre om problemerne med din udbetaling og forstår din bekymring. Du skal dog være opmærksom på, at det sagtens kan tage dage eller endda uger at behandle en udbetaling. Det betyder, at der kan gå et stykke tid, inden pengene dukker op på din konto. Forsinkelsen kan f.eks. skyldes manglende KYC-verificering eller et stort antal udbetalingsanmodninger. Derfor anbefaler vil altid spillere at være tålmodige, samarbejde fuldt ud med casinoet og vente mindst 14 dage efter udbetalingsanmodningen, inden de indsender en klage.
Hvis din konto er verificeret, din spilhistorik tjekket, og din udbetaling godkendt af casinoet, og du stadig ikke har modtaget dine penge, inden for 14 dage efter du anmodede om dem, vil vi gå ind i sagen og gøre vores bedste for at hjælpe dig. På forhånd tak for både din tålmodighed og din forståelse.
Venlig hilsen Center for klagebehandling
Dear Sweets55,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you. Thank you in advance for your patience and understanding.
Det er den ting, min konto er meget verificeret okay, min udbetaling er blevet godkendt, og lige nu står der, at den er i gang, så dette er problemet, jeg forstår ikke, når de fortæller mig, at det tager 5 til 10 hverdage, når det gør det. t vi alle ved det gør det ikke jeg er verificeret jeg har ingen kyc problemer okay jeg har ingen problemer med dem overhovedet så lige pludselig giver de mig problemer når det kommer til min hævning fortæl mig at det er 5 til 10 hverdage læs hvad jeg skrev til dig, de fortalte mig, at de ikke har tid til, at en enhed på min side åbner min bank, hvilket var fuldstændig uhøfligt og uaccepteret, fordi det er deres bank, da jeg fangede dem i en løgn, sagde jeg faktisk nej, jeg tog et screenshot af, hvad du sagde i går, og du fortalte mig, at det er din bank på din side, og du fortæller mig det samme i dag, det var derfor, jeg sagde, at jeg sendte jer et skærmbillede, hvis det er i gang, jeg har spillet i flere år okay, og hvis det er i fremskridt og din kyc, du bør få dine penge inden for 24 timer, ikke engang mindre, hvis det er interagerende, det er et canadisk baseret firma, der interagerer, så jeg ved, hvordan det virker, de spiller spil, fordi jeg ser alle anmeldelserne her, og de har problemer med hæve deres penge, så jeg ikke er den eneste
That's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one
Det er den ting, min konto er meget verificeret okay, min udbetaling er blevet godkendt, og lige nu står der, at den er i gang, så dette er problemet, jeg forstår ikke, når de fortæller mig, at det tager 5 til 10 hverdage, når det gør det. t vi alle ved det gør det ikke jeg er verificeret jeg har ingen kyc problemer okay jeg har ingen problemer med dem overhovedet så lige pludselig giver de mig problemer når det kommer til min hævning fortæl mig at det er 5 til 10 hverdage læs hvad jeg skrev til dig, de fortalte mig, at de ikke har tid til, at en enhed på min side åbner min bank, hvilket var fuldstændig uhøfligt og uaccepteret, fordi det er deres bank, da jeg fangede dem i en løgn, sagde jeg faktisk nej, jeg tog et screenshot af, hvad du sagde i går, og du fortalte mig, at det er din bank på din side, og du fortæller mig det samme i dag, det var derfor, jeg sagde, at jeg sendte jer et skærmbillede, hvis det er i gang, jeg har spillet i flere år okay, og hvis det er i fremskridt og din kyc, du bør få dine penge inden for 24 timer, ikke engang mindre, hvis det er interagerende, det er et canadisk baseret firma, der interagerer, så jeg ved, hvordan det virker, de spiller spil, fordi jeg ser alle anmeldelserne her, og de har problemer med hæve deres penge, så jeg ikke er den eneste her, jeg har
That's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one on here I have
så ærligt talt, det er ekstremt latterligt, jeg mener, jeg har været på denne side i lang tid med jer, og hver gang jeg får en klage eller en sag, ved du, at jeg altid vinder min sag undtagen spin Bros, men det er been Bros is er helt ude af linje, og jeg havde ret, men hvad end du ikke kan, så prøv at få nogen til at gøre noget, du ikke vil, ved du tydeligt, jeg gjorde, hvad jeg gjorde, hvornår ville jeg sige, at jeg vandt, men dette er en anden sag, så dette er pointen, jeg vil bare have mine penge, fordi de forsøger at spille mig som et fjols, det tager ikke så lang tid, du kan endda se gennem de skærmbilleder, som jeg sendte. seriøst det lyder som en robot, som om de gentager sig selv igen og igen, de kan ikke give mig et direkte svar, og så fanger jeg ham i løgne alligevel Jeg vil også gå til de store fyre. Jeg vil også gå til licensen og firmaet tak
so honestly it's extremely ridiculous I mean I've I've been on this site for it a long time with you guys and every time I get a complaint or a case you know I always seem to win my case except for spin Bros but it's been Bros is is totally out of line and I was right but whatever you can't you know try to make somebody do something you don't want to do you know clearly I did what I did when would I said I won but this is another another case so this is the point I just want my money because they are trying to play me like a fool it doesn't take that long you can even see through the screenshots that I sent you look over it and tell me what you think seriously it sounds like a robot like they're repeating himself over and over again they can't give me a straight up answer and then I catch him in lies anyways you let me know I'll be going to weather like other places too I'm going to go to the big guys too I'm going to go to the license and company too thank you
Og en ting mere jeg glemte at fortælle jer er, at I tydeligt kan se, at der står på de skærmbilleder, som jeg sendte jer, at det var godkendt og behandlet okay, så de lyver tydeligt for mig først, de sagde, at det var på min side, der holdt op, men så fangede jeg dem i en løgn, og så sagde de åh vent det er vores bank, der holder op, så tjek bare skærmbillederne, fordi det blev godkendt og derefter behandlede min hævning, men det er stadig i gang, du kan se det, fordi jeg sendte dig skærmbillede af min tilbagetrækning, der er i gang stadig tak
And one more thing I forgot to tell you guys is that you can clearly see that it says on the screenshots that I sent you that it was approved and processed okay so they clearly lie to me first they said it was on my side that was holding up but then I caught them in a lie and then they said oh wait it's our bank that's holding up so just check out the screenshots because it was approved and then processed my withdrawal but it's still in progress you can see it cuz I sent you the screenshot of my withdrawal being in progress still thank you
Jeg talte med dem igen, og det var det, de havde at sige, alle løgne igen og sagde, at det er på min side. Jeg fortalte det, der lyver, fordi jeg fik at vide, at det var der bank, der holdt det, så indrømmede han det tydeligt, at han sagde, at hans leder kiggede ind til problem Jeg har udskrifterne
så du kan se, jeg ved ikke, hvad der er galt med dem, måske har de ikke råd til at betale 229$.
Hvis det er tilfældet, bør de ikke drive et kasino, for det er ikke retfærdigt at snyde folk. Det gør mig sur, at de lyver bliver fanget i løgnen og lader som om de fikser det.
Tak skal du have. Hilsen Melanie B***
Hi kristina
I spoke with them again and this is what they had to say all lies again saying it's on my side I told the there lying cause I was told it was there bank holding it then he admitted it clearly he said his manager is looking in to the issue I have the transcripts
so you see I don't know what is wrong with them maybe they can't afford to pay 229$ .
If that's the case they shouldn't run a Casino cause scamming people is not a righteous thing to do. It makes me mad that they lie get caught in the lie and pretend to fix it .
Jeg er glad for at kunne sige, at jeg lige har modtaget min betaling. Jeg vil gerne takke jer for at hjælpe mig. Det føles godt at vide, at jeg har et hold som dit til at kæmpe for det rigtige. Mange tak. Godt nytår til og dit team. 😊😊😊😊😊🎉🎉🎉
Hi kristina
I'm happy to say I just received my payment. I want to thank you guys for helping me . It feels good to know I have a team like your to fight for what's right . Thank you very much. Have a happy new year to and your team . 😊😊😊😊😊🎉🎉🎉
Jeg er glad for at høre, at dit problem er blevet løst. Jeg vil nu markere klagen som 'løst' i vores system.
Tak for dit samarbejde, og tøv ikke med at kontakte vores klageløsningscenter, hvis du støder på problemer med dette eller ethvert andet casino i fremtiden. Vi er her for at hjælpe.
Med venlig hilsen,
Kristina
Casino.Guru
Dear Sweets55,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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