Jeg burde have vidst bedre efter at have læst, hvordan dette casino synes at bøje deres vilkår for at passe til den fortælling, de ønsker. En fortælling, der ser ud til altid at gå imod spilleren. For at være retfærdig elsker jeg layoutet på siden, spillene, endda loyalitetsprogrammet i teorien.
Jeg lavede en indbetaling på $30 dollars og spillede i flere timer, før jeg tabte. Nok gameplay til at nå et niveau, hvor min konto var berettiget til de ugentlige bonusspins.
Mandag ruller rundt, og ingen bonusspins er ankommet. Når jeg spørger hvorfor, får jeg at vide, at indskud, der accepterer bonustilbud, ikke kvalificerer sig til det ugentlige krav for at få gratis spins.
Jeg fortæller repræsentanten, at loyalitetsbetingelserne for de ugentlige gratis spins ikke siger noget lignende. Vilkårene er meget klare. Der skal laves et minimumsindskud på $20, og der er et minimum på $20 omsætningskrav, som kun skal foretages med kontanter.
Som ethvert casino udtrykker mbit casino-vilkår klart, at når man spiller med en indbetaling og bonus, er alle indsatte kontante midler opbrugt fuldstændigt, før eventuelle bonusmidler bruges.
Så på trods af at jeg har indbetalt $30, og derefter satset gennem de $30, fortæller de mig, at jeg ikke er kvalificeret til loyalitetsbonussen. I seks timer har jeg fået at vide af 5 forskellige reps, at mine indsatser ikke opfyldte kravene.
Kald mig skør, men hvis jeg indbetaler $30, og alle de $30 skal satses i rigtige pengevæddemål, før bonusmidlerne bruges, er det ret tydeligt, at jeg helt sikkert tjente mindst $30 i alle kontante indsatser.
De giver mig denne idiotiske runde, som om jeg er en idiot, og de er ligeglade med, at jeg tager min forretning et andet sted hen. De fortolker deres udtryk på en fuldstændig forkert måde. De fortæller mig, at "omsætningskrav skal udføres med kun kontante midler" for at være synonymt med, at ingen indbetaling med bonusmidler kan bruges.
Nej, det betyder, at $20 af dine indsatser kun skal foretages med rigtige pengeindsatser. Det er så indlysende, at vilkårene kun eksisterer for at forhindre spillere i at indbetale, slet ikke spille og indsamle en bonus.
Jeg har aldrig set et kasino mere standhaftigt til at nægte at indrømme, at de tager fejl. Der er ikke to måder at gøre det på. Vilkårene er klare. Der er intet, der siger, at indskud kan bruge bonusser.
Jeg er nødt til at anbefale folk at undgå dette sted. Du har ingen måde at stole på dem, fordi de bare ændrer vilkårene og skaber en fortælling, der passer til casinoets interesse.
Jeg mener, vi taler om 40 spins, der sandsynligvis er værdsat til en skilling hver, og kasinoet har skændtes i 6 timer med mig om det. Aldrig indrømme, at de kunne tage fejl. Det er ligesom de foregående par anmeldelser, jeg burde have kendt bedre.
Det sjove er, at gratis spins er en loyalitetsforretning for at fastholde kunderne. Og de bliver brugt til bogstaveligt talt at presse forretninger, der ønsker at fortsætte med at spille på deres side andre steder, til at spille et andet casino. For fire dollars i gratis spins.
Bed om, at du ikke bliver uenig om et seriøst beløb. Du har ingen chance for nogensinde at få en løsning. Også selvom kendsgerningerne er klare som dagen.
Jeg vil anbefale metaspins, hvis du vil have ægte kundeservice. De tilbød gratis spins via e-mail, der ikke kom ind på min konto. Det tog bogstaveligt talt 10 sekunder og en besked fkr problemet at blive løst. 30 gratis spins uden en ekstra pålæggelse for at sikre, at de tog sig af kunden. Jeg kan kun forestille mig, hvordan jeg ville blive beskyldt for noget som at bruge den forkerte browser eller være det forkerte tidspunkt på dagen eller noget. Lige meget hvad, ville det absolut være min skyld på en eller anden måde.
Det skader ikke at indrømme, at du tager fejl en gang imellem. Dine kunder ville sætte pris på ærligheden og respekten for, at du har fejl, som du er opmærksom på og prøver at rette. Det er meget bedre end at prøve at få kunden til at tage skylden
I should have known better after reading how this casino seems to bend their terms to fit the narrative they want. A narrative that appears to always go against the player. To be fair, I love the layout of the site, the games, even the loyalty program in theory.
I made a deposit of $30 dollars and played for several hours, before losing. Enough gameplay to level up to where my account was eligible for the weekly bonus spins.
Monday rolls around and no bonus spins have arrived. When I ask why, I am told that deposits that accept bonus offers do not qualify towards the weekly requirement to get free spins.
I tell the representative that the loyalty terms and conditions about the weekly free spins do not say anything like that. The terms are very clear. A minimum deposit of $20 needs to be made and there is a minimum of $20 wagering requirement that should be made using only cash funds.
Like any casino, mbit casino terms clearly express that when gambling with a deposit and bonus, all deposited cash funds are used up completely before any bonus funds are used.
So despite me depositing $30, and then wagering through that $30, they are telling me that I do not qualify for the loyalty bonus. For six hours I have been told by 5 dofferent reps that my wagers did not meet the requirements.
Call me crazy, but if I deposit $30, and all that $30 must be wagered in real cash bets before the bonus funds are used, it's pretty clear that I definitely made atleast $30 in all cash wagers.
They are giving me this idiotic runaround like I'm a moron, and don't care that im going to take my business elsewhere. They are interpreting their terms in a completely incorrect manner. They are telling me that "wagering requirement should be done with only cash funds" to be synonymous with no deposit with bonus funds can be used.
No it means that $20 of your wagers must be made using only real cash bets. It's so.obvious the terms exists only to prevent players from depositing, not playing at all, and collecting a bonus.
I've never seen a casino more steadfast in refusing to admit they are wrong. There is no two ways about it. The terms are clear. There is nothing that says deposits can use bonuses.
I would.have to recommend that people steer clear from this place. You have no way to trust them because they just change the terms and create a narrative that suits the best interest of the casino.
I mean we're talking about 40 spins that are probably valued at a dime each, and the casino has argued for 6 hours with me about it. Never admitting they could be wrong. Its just like the previous few reviews, I should.habe known better.
The funny thing is the free spins are a loyalty business to keep customers. And they are being used to literally push business who wants to continue playing on their site elsewhere to play another casino. For four dollars in free spins.
Pray you don't get into a disagreement about a serious amount of money. You have no chance of ever getting resolution. Even if the facts are clear as day.
I'd recommend metaspins if you want genuine customer service. They offered free spins via email that didn't arrive in my account. It literally took 10 seconds and one message fkr the issue to be resolved. 30 free spins without a second imposition to make sure they took care of the customer. I can only imagine how I'd be blamed for something like using thr wrong browser or being the wrong time of the day or something. No matter what, it would absolutely be my fault somehow.
It doesn't hurt to admit you are wrong every once in a while. Your customers would appreciate the honesty and respect that you have flaws that you are aware of and trying to fix. It's a lot better than trying to make the customer take the blame
