Jeg modtog en e-mail om en refusion i januar, de lukkede min konto og sagde, at jeg ville få refunderet mine indskud. Jeg har kontaktet siden januar og bliver ved med at få automatiske svar
Kære kunde,
Vi skriver for at informere dig om, at din kontostatus er blevet opdateret til "Selvudelukket". Din konto er blevet lukket, og eventuelle udestående saldi vil blive returneret til dig.
Jammy Monkey, PocketWin og mFortune blev relanceret under nyt ejerskab den 27. november 2023 og drives nu af Viral Interactive Limited.
Vi har dog identificeret, at du selv udelukkede fra et af mærkerne i den periode, hvor de blev drevet af In Touch Games Limited, dets tidligere ejer.
Her på MadSlots Casino prioriterer vi spillernes sikkerhed og ønsker at sikre, at alle vores kunder forbliver i kontrol over mængden af tid eller penge, de bruger på at spille, inklusive dem, der træffer beslutningen om selv at udelukke fra spil. Som sådan, selvom mærket nu drives af en anden virksomhed, ønsker vi at give effekt til din selvudelukkelse. Vi bekræfter, at din konto vil være selvudelukket i resten af din valgte selvudelukkelsesperiode, og eventuelle tab, som du måtte have pådraget dig siden den 27. november, vil blive refunderet.
Vi opfordrer alle kunder, der vælger at udelukke sig selv, til også at overveje at registrere sig hos GAMSTOP. GAMSTOP er en national selvudelukkelsestjeneste i Storbritannien, der vil forhindre adgang til ethvert websted, der er licenseret af Gambling Commission. For mere information, besøg venligst gamstop.co.uk .
Hvis du har spørgsmål til denne e-mail, så kontakt venligst vores kundeserviceteam, og et medlem af vores dedikerede kundeserviceteam vil med glæde hjælpe dig.
I received an email about a refund in January, they closed my account and said I’d be refunded my deposits. I’ve been contacting since January and keep getting automated responses
Dear Customer,
We are writing to inform you that your account status has been updated to 'Self Excluded'. Your account has been closed and any outstanding balances will be returned to you.
Jammy Monkey, PocketWin and mFortune were re-launched under new ownership on the 27th of November 2023 and are now operated by Viral Interactive Limited.
However, we have identified that you self-excluded from one of the brands during the period in which they were operated by In Touch Games Limited, its former owner.
Here at MadSlots Casino we prioritise player safety and want to make sure that all our customers remain in control of the amount of time or money they spend gambling, including those who make the decision to self-exclude from gambling. As such, even though the brand is now operated by a different company, we want to give effect to your self-exclusion. We confirm that your account will be self-excluded for the remainder of your chosen self-exclusion period and any losses that you may have incurred since the 27th of November will be reimbursed.
We encourage all customers who choose to self-exclude to consider also registering with GAMSTOP. GAMSTOP is a national self-exclusion service in the UK that will prevent access to any site licensed by the Gambling Commission. For more information, please visit gamstop.co.uk.
If you have any questions about this email, then please contact our customer service team and a member of our dedicated customer service team will be happy to help you.
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