Mega Casino - Spillerens indbetaling er blokeret på kasinoet.

It's disgraceful that my deposit has been blocked for four days, and they don't even respond to complaints.

Moreover, this is the only casino from which I haven't made a single withdrawal. It's a complete scam, just like play uzu, which is run by the same people.

una verguenza cuatro dias con un deposito bloqueado aparte no contestan las quejas.

encima es el unico casino que no retire ni una sola vez osea una estafa total igual que play uzu que son los mismos

Dear Jesusysoraya,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you deposited in the casino, but the amount wasn't credited to your casino balance?
• Was this your first deposit in this casino?
• What was the feedback you received from the casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi There,

We are extremely sorry for the issues you have faced with your deposits.

We experienced some technical issues with the deposit method you used which delayed the transactions being completed. This was an issue for this deposit method for all players that used this method, therefore, other players were also affected.

Please note that this is being investigated and rectified at the moment and you should expect the funds to be in your account later today.

We thank you for your patience and understanding.

Dear Jesusysoraya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is already solved a week later it arrived

A shame but good

Ya esta solucionado una semana después llegó

Una vergüenza pero bueno

Dear Jesusysoraya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Mega Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru