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On November 15th, I deposited 150,000 pesos but it was rejected, and I never got it back. Since that day, I've been complaining, and all they keep telling me is to write back in 24 hours. It's the same thing every day. I feel mocked.

El día 15 de noviembre deposité 150mil pesos me lo rechazaron pero no me lo devolvieron. Desde ése día vengo reclamando y lo único que me dicen es que escriba en 24hs. Todos los días lo mismo. Yo me siento burlada

Dear pueblojuan709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello, I have contacted my provider and they told me that the transfer was made. The transfer receipt contains the identification code and the transfer code. I am not a TuCash customer, you should contact them.

I guess that just as they responded quickly to me, they should respond to you. I miss out on playing or having the money in my account and at least generating some interest. I trust that they will solve the problem for me.

Buenas me he comunicado con mi proveedor y me dijeron que la transferencia se realizó. En el comprobante de transferencia se encuentra el código de identificación y el de la transferencia. Yo no soy cliente de tucash ustedes deberían comunicarse con ellos.

Supongo que así como me respondieron rápidamente a mi deberían responderles a ustedes. Yo me pierdo de jugar o de tener el dinero en mi cuenta y que al menos me genere algo de interés. Yo confío en que me van a solucionar el tema

It didn't take a month... they did it immediately and even sent me all my transactions. I hope for a quick solution, thank you very much.

No tardaron un mes.. lo hicieron al momento y hasta me enviaron todos mis movimientos. Espero una pronta solución, muchas gracias

I understand your wish to have the issue resolved as soon as possible.

Could you please share the screenshot of the failed deposit with the status visible as it appears in the transaction history in your player's profile?

I'll await your reply.

Hello good evening. I would like to inform you that MegaPari has finally made my deposit. I thank this forum for giving me the opportunity to make my complaint. I have been playing with MegaPari for a long time and it was the first time that I had a problem that took so long to be resolved. I will continue playing with them as always. I hope I don't go through that bad time again.

Hola buenas noches.. les comento que megapari me ha hecho el depósito finalmente. Agradezco a éste foro por darme la oportunidad de realizar mi queja. Juego hace un montón con megapari y fue la primera vez que tuve un inconveniente que duró tanto tiempo en resolverse. Seguiré jugando con ellos como siempre. Espero no volver a pasar por ése mal momento.

Hello!

Thank you for your patience. We were doing our best to solve the problem that was happened on the bank side. Hopefully everything will be fine. We wish you a great luck and big winnings!

Dear pueblojuan709,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru