Megapari Casino - Spillerens indskud afvises af kasinoet.

Sir I deposited an amount of 7500 , it is deducted from my bank account as well as the e wallet , I am currently unemployed and I just wanted to earn something so that I feel iam not worthless , but the operator rejected the transaction 2 times , their is no refund given , nor deposit is there , this money means a lot to me , I could not sleep for 2 days , atleast they should refund it or deposit it, but not hide it , I contacted customer care and everyone , but no result , I am loosing hope in life and in this ,please help me retrieve it

Dear rajatkapoor169169,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Sir can you and your team help me retrieve it by contacting the megapari app team ?

Can you explain me what they want ?I am not a rich person , to pay them more 7500 and make 15000 rs of deposit , I have given them the true bank statements aswell as the upi app deposit , every name details bank account is correct and they are trying to show as if I am wrong , why are they scamming me ,

Hello there, dear rajatkapoor169169 and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

• I feel so sad and depressed by this , i used 7500 and that's a big amount for an unemployed person like me , and now they ask me to pay the same amount, and their is no assurance that they will again telle that it is suspicious and block my account with 15000 of deposit , if my details were wrong how would I deposit 2 times before this happened, and I have all the files documents and photos of my account number , bank statements , how can someone say that it is false , I can also show my bank statement to everyone with the password , bank statement can't be false , it's the operator who is scamming me and the company is trying to say my details are wrong, I would file a cyber fir against them and ask my parents to take them to court

Even after giving all the details and it clearly shows there were successful deposit before they blame it on me , it's my money that's lost , and they act as if they are victim , and they threaten me to block my account , that's how they treat their customer who spend money with 0 profit and only paid them , all details are correct , they are not even able to assure if I pay them again will they block me or if they will again not deposit it , and make 7500 to 15000 , and just block my account, how can this be safe with such behaviour

And one more question is if they want to confirm my details by asking me to pay again, why is there a need to pay the same amount , if they want to verify my name account number and credentials they can do that even if I send them a small amount ,

Dear rajatkapoor169169, 

We sincerely apologize for the inconvenience you have experienced with your recent transactions at MegaPari.

Regarding your initial deposit of INR 7,500, upon thorough review, it appears that the funds were not credited to our account. We have contacted our payment agent and reviewed his bank statement, but we did not find any record of the deposit. We recommend that you contact your bank to inquire about the possibility of a refund, as they may provide further insights or resolve the issue on their behalf.

Concerning your second deposit of INR 7,500, we acknowledge full responsibility for the errors that occurred and sincerely apologize for any distress this may have caused. We have taken corrective measures by crediting the amount of INR 7,500 to your gaming account accordingly. Please check your account and confirm that the funds are correctly reflected.

We appreciate your patience and cooperation as we resolved these matters. Thank you for your understanding. 

Best regards,

MegaPari Team

Thanks alot to megapari casino representative and also casino guru who helped me at this tough days , I hope this kind of help is provided to everyone during such problems and I hope you guys catch the people who scam common people as well as hurt the reputation of your company,thanks alot for your help

Sir after you help , again the amount of 3500 rs is rejected by your operator , sir why do they do this again and again, the money is deducted from my bank account and again not deposit in my game account, please take a note of your operator who receives our money , this is happening with many people that deposit is rejected and the money is gone

Dear rajatkapoor169169, 

Thank you for reaching out and bringing this issue to our attention. I regret the inconvenience you have experienced with your recent deposit transaction.

Upon investigation, it has been determined that the recent difficulty with your deposit of 3500 INR arose due to an incorrect Reference Retrieval Number (RRN) being entered in the payment form. The RRN you provided did not match the one on your payment receipt, which prevented our payment agent from processing and crediting the deposit to your gaming account accurately.

However, I am pleased to inform you that we have resolved this matter through our correspondence via email, and your deposit has now been successfully credited to your account. Could you please confirm that you have received the funds?

We value your participation and are committed to ensuring a seamless experience at MegaPari. 

Best regards,

MegaPari Team

Dear rajatkapoor169169,

Can you please confirm that the money has been credited to you?

Dear rajatkapoor169169,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.