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I am reaching out regarding an issue with my account at Megapari Casino (Player ID: 720642889). I requested the closure of my account on 8 January 2025, but the account was closed immediately without giving me the opportunity to withdraw my remaining balance of AED 2,900.

I contacted Megapari’s support team multiple times, but they have been unable to assist or provide any clarity regarding the situation. Additionally, their terms and conditions do not clearly explain how funds are handled in such cases, and I have not been informed of my balance before account closure.

I have previously played at other casinos like Stake.com, where I was allowed to withdraw funds before account closure, but Megapari did not offer me this option.

I kindly request assistance in recovering my funds, either by reopening the account temporarily to allow a withdrawal or by processing the funds directly to my payment method.

Dear nafiznuran,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the account closure request you sent to the casino? My email address is veronika.f@casino.guru.

Did you request a permanent or temporary closure of your account?

Have you passed the full KYC verification?

Is the remaining balance in your account a deposit that has not yet been wagered, or are these winnings?

When was the last time you communicated with customer support regarding the withdrawal of your funds?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

email sent please check with all documents

they don’t text or email back the customer service is shit

they have emailed me back and they’ve asked me some documents. I gave the documents 24 hours later they have told me and sent me the same email asking for the same document without any explanation.

please help me out they don’t help they dont answer at all

can anyone help please?

Good afternoon!

We are sorry that this situation happened to you. To withdraw your funds, please contact us at block@megapari.com.

If you have any additional questions, we will be happy to assist you!

@megapari casino you guys don’t answer me i emailed from my email n***n@gmail.com no one is answering me

Dear Megapari Casino representative,

Thank you for getting in touch with us and assisting the player.

Dear nafiznuran,

Could you please confirm if you contacted the casino via email block@megapari.com regarding the payment of your remaining balance?

Dear nafiznuran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.