Hej, makdi,
Jeg er ked af at høre om din ubehagelige oplevelse. Jeg vil kontakte casinoet og gøre mit bedste for at løse problemet så hurtigt som muligt. I mellemtiden, mens vi venter på kasinoets svar, kan du venligst:
- Giv mig oplysningerne om, hvilken e-wallet/app du bruger til din krypto-BTC.
- Kontakt casinoet, da de anbefalede dig via e-mail, og giv dem det ønskede dokument; det kan dog være et billede, så jeg anbefaler at tage et billede af de ønskede data (måske vil du kunne tage et billede af det uden de følsomme data, hvis det er muligt at rulle skærmen til en korrekt position) og kun til dække over en del af nøglen, du nævnte ovenfor - hvis det er et billede, bør casinoet være i stand til at verificere rigtigheden af e-wallet-adressen og dine personlige data og se, at intet andet blev redigeret på billedet.
- Alternativt, hvis det ikke virker, lad os så kun vente på casinoets svar og yderligere detaljer, eller blot give dem det ønskede (casinoet bør respektere dit privatliv og overholde deres privatlivspolitik, så det er umuligt, at casinoet vil dele noget med enhver tredjepart).
Nu vil jeg gerne invitere Miami Club Casinos repræsentant til at deltage i denne samtale og deltage i løsningen af denne klage.
Kære Miami Club Casino team ,
Kan du give os yderligere oplysninger om spillerens situation? Hvilke skridt skal spilleren tage for at hæve sine gevinster?
Kan du give ham detaljerede instruktioner om, hvordan man fortsætter for at fuldføre KYC/verifikationen, og hvilke dokumenter accepteres af kasinoet til bekræftelse af betalingsmetode?
På forhånd tak for at give oplysningerne.
Hello, makdi,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, while we will wait for the casino's response, can you please:
- Provide me with the information on which e-wallet/app you use for your crypto BTC.
- Contact the casino as they recommended you via email, and provide them with the requested document; however, it could be a photo, so I recommend taking a photo of the requested data (maybe you will be able to take a photo of that without the sensitive data if it is possible to scroll the screen to a correct position) and only to cover up a part of the key you mentioned above - if it is a photo, the casino should be able to verify the correctness of e-wallet address and your personal data and see that nothing else was edited on the photo.
- Alternatively, if it does not work, let's then only wait for the casino's response and further details, or simply provide them with the requested (the casino should respect your privacy and comply with their Privacy Policy, so it is impossible that the casino would share anything with any 3rd party).
Now I would like to invite Miami Club Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Miami Club Casino team,
Could you please provide us with further details regarding the player's situation? What steps should the player take to withdraw his winnings?
Can you provide him with detailed instructions on how to proceed to complete the KYC/verification and what documents are accepted by the casino for payment method verification purposes?
Thank you in advance for providing the information.
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