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Hello, they gave me a 15 USD no deposit bonus, which I met all the requirements, and I got 260 Usd, in the casino chat they told me that the maximum withdrawal was 150 and they had to deposit to be able to withdraw the 150, I did the 32 USD deposit for Bitcoin, after a few days I only received 100 USD, and an email tells me that the remaining 160 USD was confiscated, because the maximum withdrawal was 100, which is not the case, because when I contact them Through the chat they told me that I could withdraw up to 150.

Hola, me dieron un bono de 15 USD sin depósito, el cual cumplí con todos los requerimientos, y obtuve 260 Usd, en el chat del casino me dijeron que la retirada máxima era de 150 y debían depositar para poder retirar los 150, hice el depósito de 32 USD por Bitcoin, después de unos días me llegaron solo 100 USD, y un correo dónde me dice que los 160 USD restantes quedaron confiscados, porque la retirada máxima era 100, lo cual no es así, porque cuando me comunique con ellos por el chat me dijeron que podía retirar hasta 150.

Dear Rubio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm, you used the promocode ‘BFCL15’?

Please forward me the communication between you and the casino, in which you were informed that the bonus had a maximum cash out $150. My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Unfortunately I do not have the conversations in the chat.

Lamentablemente no tengo las conversaciones en el chat.

Rubio, could you please specify where did you find the promocode you used?

Dear Rubio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.