Kære syotomarcinho,
Mange tak for din klage. Jeg er ked af at høre om det problem, du står over for i forbindelse med din tilbagetrækning fra det gratis spil.
For bedre at kunne hjælpe dig, kan du venligst give flere detaljer om de tilbagetrækningsbetingelser, du har opfyldt?
- Specifikt vil vi gerne vide, hvad udbetalingsbetingelserne var, og om der var nogle specifikke vilkår eller krav skitseret af onlinekasinoet vedrørende udbetalinger fra det gratis spil.
- Derudover ville det være nyttigt, hvis du kunne levere enhver kommunikation eller dokumentation fra onlinekasinoet vedrørende dit udbetalingsforsøg. Dette kan omfatte skærmbilleder, e-mails eller anden relevant korrespondance.
- Har du tidligere indløst nogen gratis bonusser fra dette casino?
Dit samarbejde med at give disse oplysninger vil hjælpe os med at undersøge og arbejde hen imod en løsning.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen,
Petronela
Dear syotomarcinho,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing regarding your withdrawal from the free game.
To better assist you, could you please provide more details about the withdrawal conditions you've met?
- Specifically, we'd like to know what the withdrawal conditions were, and if there were any specific terms or requirements outlined by the online casino regarding withdrawals from the free game.
- Additionally, it would be helpful if you could provide any communication or documentation from the online casino regarding your withdrawal attempt. This could include screenshots, emails, or any other relevant correspondence.
- Have you redeemed any free bonuses from this casino previously?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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