Kære lolz2001z,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
- Hvornår oprettede du din casinokonto?
- Kan du fortælle, om du bestod KYC-verifikationen?
Derudover bedes du videresende al relevant kommunikation mellem dig og casinoet til kristina.s@casino.guru . Alternativt kan du poste det her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear lolz2001z,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you create your casino account?
- Could you please advise if you passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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