Jeg tog en bonus i BEGYNDELSEN af mit spil, og havde nogle fantastiske gevinster, og endte med at hæve $230, som var i PENDING, da jeg fortsatte med at betale med lidt af mine penge, jeg havde tilbage at spille med. Bonussen var blevet omsat, ellers ville jeg aldrig have været i stand til at foretage udbetalingen (det er sådan dette casino er sat op). Jeg spillede og spillede og havde flere store gevinster og så tabt tab, indtil jeg nåede 184,20 CAD, hvortil jeg gik hen og lavede en ny udbetaling – kom for at se på mit beløb, og der står, at hele $184,20 er BONUS-penge. Så jeg går til chatten, og Mark, som ikke lytter til et ord, jeg siger (hvilket jeg synes er almindeligt, når et kasino forsøger at snyde dig), fortæller mig, at jeg tog en bonus. Jeg tog en, helt i begyndelsen, men det er blevet satset for længe siden - så jeg er stadig meget forvirret og VRED for at være ærlig - jeg havde ALLEREDE foretaget en udbetaling og AKTIVEREDE ingen bonus, hvorfor er alle mine penge pludselig i BONUS-status. Mark fortsætter derefter med at fortælle mig, at jeg fik udstedt den 2. pakke med gratis spins på MULTI-FLY, hvilket måske er sandt, men jeg aktiverede dem IKKE OG spillede dem heller ikke - jeg havde spillet den første pakke i BEGYNDELSE af mine spilletimer siden, og den anden pakke har jeg ikke engang KIGET på endnu. Han siger, at jeg aktiverede og spillede den bonus - og det gjorde jeg ikke - den vises ikke i mit spil eller noget (og jeg HADER det spil, jeg ville aldrig spille det af egen fri vilje)... så . Casino Guru, kan I hjælpe mig her, han var ikke en god agent: han afskedigede mig uden at læse mine ord og blev ved med at fortælle mig, at jeg har en aktiv bonus, og det gør jeg IKKE. Dette er ret foruroligende, jeg ønsker at hæve igen, og JEG MED FORMÅL aktiverede ingen bonusser, VIDENDE at det ville stoppe min hævning - det er ikke ok. Jeg er nu prisgivet Casino Guru for at hjælpe mig med at få min hævning på $184,20. Jeg har endda gennemgået hele min spilhistorie, og NEJ, jeg aktiverede ikke en "anden" bonus, som "MARK" bliver ved med at fortælle mig, at jeg gjorde det - Jeg mener, jeg VED, hvad jeg gjorde eller ikke gjorde: Jeg aktiverede IKKE en ekstra bonus velvidende, at det ville stoppe mit forsøg på at hæve, og det ser ud til, at MrBet har deres hoveder skubbet så langt op i røverne, at hvis de virkelig SER på mit spil de ville tydeligvis også se det, så dette er IKKE ok.
I took a bonus at the BEGINNING of my play, and had some awesome wins, and ended up making a withdrawal of $230 which was in PENDING as I continued to pay with a little of my funds I had left to play with. The bonus had been wagered, or I'd never have been able to make the withdrawal (that's how this casino is set up). I played and played and had more big wins and then loss loss loss, until I reached 184.20 CAD to which I went to go and make a new withdrawal - come to look at my amount, and it says that the entire $184.20 is BONUS money. So I go to the chat, and Mark who doesn't listen to a word I say (which I find is common when a casino is trying to con you), tells me that I took a bonus. I DID take one, at the very beginning, but that has been wagered a long time ago - so I am still very confused and ANGRY to be honest - I had ALREADY made a withdrawal and did not ACTIVATE any bonus, why are my funds all of a sudden in BONUS status. Mark then goes on to tell me that I was issued the 2nd pack of free spins on MULTI-FLY, which perhaps that is true, but I did NOT activate them NOR did I play them - I had played the first pack at the BEGINNING of my play hours ago, and the second pack I didn't even LOOK at yet. He is saying that I activated and played that bonus - and I did not - it doesn't show in my gaming or anything (and I HATE that game, I wouldn't ever play it on my own free will)... so. Casino Guru, can you folks help me here, he was not a good agent: he was dismissing me without reading my words and kept telling me that I have an active bonus and I DO NOT. This is quite upsetting, I am wanting to withdraw again, and I ON PURPOSE did not activate any bonuses KNOWING that that would stop my withdrawal - this is not ok. I am now at the mercy of Casino Guru to help me get my withdrawal of $184.20.. I have even gone through all of my gaming history and NOPE I did not activate a "second" bonus like "MARK" keeps telling me I did - I mean, I KNOW what I did or did not do: I did NOT activate a second bonus knowing it would stop my attempt to withdraw, and looks like MrBet has their heads shoved so far up their asses that if they indeed LOOKED at my play they would clearly see it too, so this is NOT ok.
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