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I'm trying to go through the MR.bet Casino authorization process and I can't, I made several unsuccessful attempts, in addition to my user profile showing another address and another city, I made all my deposits on the platform with a picpay debit card via pix, I already sent everything that was asked of me and it is never approved and each new attempt takes 48 hours or more, I loved the gaming machines, I won prizes I had fun, the only thing is the delay to withdraw the winnings that becomes stressful, because you make a pix and I fell in 10 seconds and it is difficult to withdraw, I think the site is excellent but could improve in this requirement, as many casinos have already adopted withdrawing by pix, I hope you help me to put an end to this situation thank you

Estou tentando passar pelo processo de autorização do Casino MR.bet e não consigo,fiz várias tentativas sem sucesso, além de no meu perfil de usuário está aparecendo outro endereço e outra cidade,fiz todos meus depósitos na plataforma com cartão de débito da picpay via pix,já mandei tudo que me foi solicitado e nunca é aprovado e cada nova tentativa leva 48 horas ou maís, adorei as máquinas de jogos, ganhei prêmios me diverti, única coisa é isso a demora para sacar o ganho que se torna estressante,pois você faz um pix e caí em 10 segundos e para retirar é difícil, acho o site excelente mais poderia melhorar nesse requisito,pois muitos cassinos já adotaram sacar por pix,espero que me ajude a dar um fim nessa situação obrigado

Hello paulorobertoak47,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are struggling to pass the verification? Or are you not able to request a withdrawal?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, I already sent what you asked for in your email, thank you and I'll be waiting.

Olá kristina já enviei oque você pediu em seu email, obrigado e fico no aguardo.

Thank you for your reply, paulorobertoak47. Do I understand correctly that you have provided all the required documents to verify your identity? Has your personal data already been corrected? How come your address was incorrect?

Hello Cristina, the analysis rejected the payment method, I sent the data to your email, I want to know what kind of documents MR.BET wants me to send? my address is still wrong, I sent the image to you too, you can help me know what kind of documents they want, and can i send it to you, to see if this is what they want?

Olá Cristina a análise rejeitou a forma de pagamento,mandei os dados no seu e-mail,quero saber qual tipo de documentos que o MR.BET quer que eu envie?o meu endereço continua errado,mandei a imagem pra você também, você pode me ajudar a saber quais tipos de documentos eles querem,e se posso enviar pra você,para ver se é isso que eles querem?o formulário deles é em inglês e confuso,preciso de ajuda, obrigado e fico no aguardo.

Thank you very much paulorobertoak47 for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, paulorobertoak47,

I am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are missing so that the casino can verify the player's data (update the personal data) and his casino account?

Can you provide us with information on what exact data and/or documents you need to speed up the process and where to send them?

Thank you in advance for providing the information.

Dear All,

In the case of documents currently, the user uploaded all that was requested and does not need to upload any more documents. 

But verification and withdrawal are pending for 2 additional days because of requests for changing the last name and residential address that were initiated by the user. When both requests are done, verification and withdrawal also will be processed.

Thank you for your patience in advance!

Best regards,

Mr.Bet Casino team

Hello I will tell my story with MR.Bet casino, I started playing one almost a month ago, deposited my money that fell almost instantly and started playing, I lost, deposited more, won, lost again deposited more and won one amount of 3,000. when I tried to withdraw, for the first time, my torment began, they asked for a series of documents, along with the documents they asked for was proof of address, only that in my profile there was a totally different address, in fact it wasn't even an address, some numbers, a city that wasn't mine and home, that's what I showed on my player profile, I sent everything I could and nothing was approved, I ran after documents and receipts and nothing was approved, as a player keep playing and I won more went to $3,500 then to $6,000 and 7,000 and finally $8,250 and I couldn't withdraw, I asked for help here on the casino guru's site, but as every gambler knows, keep playing and now I have no more balance, I lost everything, I want to thank the casino g uru for your attention and help and spread this text of mine, after almost a month without being able to withdraw my winnings, I have no more balance to withdraw, I want you, a player like me, not to fall into this like me, I play in other casinos and I never had this problem , I recommend Cassiano LV casino that pays via pix in 3 days and pixbit football that pays instantly, all proven by me, thanks again to the casino guru and I ask you to close this complaint.

Olá vou contar minha história com o MR.Bet cassino,comecei a jogar um quase um mês atrás,depositei meu dinheiro que caiu de quase forma instantânea e comecei a jogar,perdi,depositei mais,ganhei,perdi de novo depositei mais e ganhei um valor de 3.000.quando tentei sacar,pela primeira vez, começou meu tormento, pediram uma série de documentos,junto dos documentos que pediram estava comprovante de endereço, só que em meu perfil estava um endereço totalmente diferente,na verdade nem era um endereço,uns números,uma cidade que não era a minha e casa,isso que mostrava no meu perfil de jogador, enviei tudo possível que podia e nada era aprovado,corri atrás de documentos e comprovantes e nada era aprovado,como jogador continue jogando e ganhei mais foi pra $3.500 depois pra $6.000 e 7.000 e por último $8,250 e nada de conseguir sacar,pedi ajuda aqui no site do guru cassino,mais como todo jogar sabe, continue jogando e agora não tenho mais saldo,isso mesmo perdi tudo,quero agradecer ao cassino guru pela atenção e ajuda e divulgue esse meu texto,depois de quase um mês sem conseguir tirar meu ganho, não tenho mais saldo para sacar,quero que vc jogador como eu não caia como eu nisso,jogo em outros cassinos e nunca tive esse problema,indico o Cassiano LV cassino que paga via pix em 3 dias e o pixbit futebol que paga instantâneo,todos comprovados por mim,mais umas vez obrigado ao guru cassino e peço que encerre essa reclamação.

Thank you very much, paulorobertoak47, for your explanation.

Since you have played your balance down to zero, I am afraid there is nothing more we can do. In this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Mr.Bet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru