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For more than 2 weeks they have been rejecting my verification because they irgently want a deposit from 15.4 but the deposit they want fell on 19.4 because of the holidays in between

Seit mehr als 2 Wochen lehnen sie meine Verifizierung ab weil sie irgent eine Einzahlung vom 15.4 haben wollen aber die Einzahlung die sie wollen ist auf den 19.4 gefallen weil feiertage dazwischen waren

Dear Julien,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures.

Do I understand correctly that providing the proof of deposit seems to be the only obstacle standing between you and the successful verification? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Julien,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.