Kære annasadowskw,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med Mr Bet Casino.
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
- Har du tidligere foretaget succesfulde udbetalinger fra casinoet?
- Kan du bekræfte, at du har bestået KYC-bekræftelsen?
- Har du akkumuleret dine gevinster ved hjælp af en bonus?
- Var du i kontakt med casinosupport vedrørende din udbetaling og verifikation? Hvilke svar har du fået?
- Post screenshots her eller send informationen og kommunikationen til min e-mail på tomas@casino.guru
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Tomas
Dear annasadowskw,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Were you in contact with casino support regarding your payout and verification? What responses have you received?
- Post screenshots here or send the information and communication to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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