Hej
Jeg havde flere ubehagelige oplevelser på en dag på MyEmpire Casino. Mens du spillede BJ Live med EVOLUTION-udbyderen, blev hænderne afgjort forkert 3 gange. (Enten tilføjede den ikke gevinsten til kontoen, eller også var der en fejlmeddelelse og tekst som "væddemålet kunne ikke placeres, kontakt venligst support", og så tog det pengene uden at dele kort). Jeg kontaktede selvfølgelig kundeservice efter kendsgerningen, og de sendte sikkert en forespørgsel til EVOLUTION, men de genkendte kun én af følgende tre uregelmæssigheder og refunderede mig PLN 300 (som jeg ifølge dem skulle omsætte én gang før betalingen alligevel, hvilket er absurd for mig). Her er detaljerede beskrivelser af begivenhederne og håndtider:
25. april 2024 13:40:30 Gold Saloon Blackjack 7 -> tog PLN 300 fra mig uden at dele nogle kort. Indsatsen blev ikke refunderet. Efter at have placeret væddemålet havde jeg PLN 1.010,25, og det skulle vende tilbage til det oprindelige beløb på PLN 1.310,25. Anlægs-id: 10247786965
25. april 2024 11:17:56 Gold Saloon Blackjack 7 -> et væddemål blev ikke afgjort som en gevinst. Jeg spillede med 3 stakke (3x200 PLN). Efter at have placeret væddemålet havde jeg PLN 3.484,1. Da jeg havde en sejr på 1 stak, skulle PLN 400 vende tilbage til min saldo. Mærkeligt nok blev alt afgjort som et tab Bet ID: 10242235909
25. april 2024 11:00:08, 11:01:11, 11:02:32 - her kan du spore 3 væddemål på Gold Saloon BlackJack 8 med følgende id'er: 10241695973, 10241732717, 1018 saldoen ændret i løbet af 8 hænder. til PLN 6.418,51, 5.818, PLN 51, PLN 5.218,51. Der var noget galt under disse hænder. Der var en besked som "væddemålet kunne ikke placeres. Kontakt venligst kundeservice" (eller sådan noget). Men for mindst 1 af disse væddemål blev indsatsen ikke refunderet, selvom der slet ikke var nogen hånd. Jeg tror, det kunne have involveret 2 eller endda 3 af de ovennævnte planter. I dette tilfælde vil jeg gerne have en refusion på mindst PLN 600 (fordi jeg fangede det 100%), men måske er det endda 3x600 PLN, dvs. PLN 1.800
MyEmpire gad ikke engang give et normalt svar på denne sag (hvorfor/hvad/hvordan), de skrev bare tørt, at de havde overvejet det, og det var det, uden at give nogen detaljer. Når jeg skriver til manageren, bliver han ved med at skrive, at de ikke kan stå til ansvar for fejl begået af spiludbyderen osv., men det er mig, der lider under det. Som du kan se ovenfor, vil jeg også have PLN 400 + PLN 600 refusion (2. og 3. uregelmæssighed). Skærmbilleder af denne situation hjælper alligevel ikke, og jeg opbevarede ingen optagelser som bevis på det tidspunkt.
Jeg beder om hjælp i denne situation, fordi jeg er en ærlig person, og jeg blev meget bedraget.
Hello
I had several unpleasant experiences in one day at MyEmpire Casino. While playing BJ Live with the EVOLUTION provider, hands were incorrectly settled 3 times. (Either it didn't add the winnings to the account, or there was an error message and text like "the bet could not be placed, please contact support", and then took the funds without dealing any cards). Of course, I contacted the customer service after the fact, and they probably sent an inquiry to EVOLUTION, but they only recognized one of the following three irregularities and refunded me PLN 300 (which, according to them, I had to turn over once before the payment anyway, which is absurd to me). Here are detailed descriptions of the events and hand times:
April 25, 2024 13:40:30 Gold Saloon Blackjack 7 -> took PLN 300 from me without dealing any cards. The stake was not refunded. After placing the bet, I had PLN 1,010.25 and it should return to the initial amount of PLN 1,310.25. Plant ID: 10247786965
April 25, 2024 11:17:56 Gold Saloon Blackjack 7 -> one bet was not settled as a win. I played with 3 stacks (3x200 PLN). After placing the bet, I had PLN 3,484.1. As I had a win on 1 stack, PLN 400 should return to my balance. Oddly enough, everything was settled as a loss Bet ID: 10242235909
April 25, 2024 11:00:08, 11:01:11, 11:02:32 - here you can track 3 bets on Gold Saloon BlackJack 8 with the following IDs: 10241695973, 10241732717, 10241758181. during the hands the balance changed to PLN 6,418.51, 5,818, PLN 51, PLN 5,218.51. There was something wrong during these hands. There was a message like "the bet could not be placed. Please contact customer service" (or something like that). However, for at least 1 of these bets the stake was not refunded even though there was no hand at all. I think it could have involved 2 or even 3 of the above-mentioned plants. In this case, I would like a refund of at least PLN 600 (because I caught it 100%), but perhaps it is even 3x600 PLN, i.e. PLN 1,800
MyEmpire didn't even bother to provide a normal answer on this matter (why/what/how), they just wrote dryly that they had considered it and that was it, without providing any specifics. When I write to the manager, he keeps writing that they cannot be responsible for errors made by the game provider, etc., but it's me who suffers from it. As you can see above, I also want the PLN 400 + PLN 600 refund (2nd and 3rd irregularity). Screenshots of this situation won't help anyway, and I didn't keep any recordings as evidence at the time.
I am asking for help in this situation, because I am an honest person and I was very deceived.
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