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My problem is that after trying several times to access the identity verification they send me a warning saying "You have exceeded the number of attempts to successfully upload your documents, therefore the identity verification has been denied" The problem is that now its not working let me do anything i dont scroll or play how can i fix it

Il mio problema è che dopo aver provato più volte ad accedere alla verifica dell'identità mi inviano un avviso in cui dice "Hai superato il numero di tentativi per caricare correttamente i tuoi documenti, quindi la verifica dell'identità è stata negata" Il problema è che ora non funziona lasciami fare qualsiasi cosa, non scorro né gioco, come posso risolverlo

Hello chafik93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Do you have any balance on your casino account?

Looking forward to your answer.

Regards,

Nick

Dear chafik93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.