Hej. Beklager forsinkelsen. Jeg var uden for rækkevidde.
Jeg havde spillet n1 i over et år. Udbetalt mange gange. Brugte slids og der var dog et hul i tiden fra denne sidste gang til tiden før det. Så meget, at det bankkort, jeg havde brugt, nu var udløbet. Banken sender mig automatisk nye, og efter at have brugt dem, ødelægger du blot den udløbne. Normal. Så da jeg lavede en indbetaling med n1, brugte jeg åbenbart det nye erstatningskort. Samme konto, samme filial, bare et nyt kort. Da de blokerede myb-tilbagetrækningen første gang, bad de om et skærmbillede af kortet, som jeg havde brugt til at indbetale... hvilket jeg straks gjorde. Det kom tilbage afvist. Da jeg chattede med deres onlineperson spurgte jeg hvorfor. Det fortsatte med at sende en generisk skabelonforklaring om kravene til bankoplysninger, der blev brugt til bekræftelse. Jeg sendte det igen, foran og bagpå, og også skærmbilleder, der viser navn, acc #, dato og indbetalingen, der blev foretaget for at spille og efterfølgende vinde den dag. Afvist igen. Og igen spurgte jeg gennem onlinechatten, hvad problemet var...og igen, den samme generiske forklaring. Endelig fortalte en af repræsentanterne mig, at det var fordi det bankkort, jeg havde sendt denne gang, ikke stemte overens med deres registreringer. Da jeg forklarede årsagen til et fornyet kort, men szme navn, og også acc info med alt, der viser, at intet undtagen kortet var ændret siden sidste gang, jeg havde udbetalt fuldt verificeret ... det var stadig ikke godt nok. Jeg blev ved med at modtage de "hvad man skal gøre for at trække sig tilbage" skabelonforklaringer.
På det tidspunkt havde jeg mistet roen, og af vrede spillede jeg $625 væk.
Min pointe var, at det er deres vinkel på, hvordan man drager fordel af folk og trækker tingene ud så længe, at en person, der tidligere var fuldt verificeret, nu bliver ført gennem bøjler for at forsøge at forlænge udbetalingsprocessen, så de vil svare på disse gevinster med casino igen, casinoerne prædiker, at de er på forkant med at yde assistance til klienter, der måske bliver revet med ved at tilbyde selvudelukkelse...ser godt ud på papiret, men så trækket dette, som let kan forklares som verifikationsregler. Nå, bs jeg blev verificeret, og hvad angår det nye kort, sagde de, at det ikke passede til acc, ... hvordan ville det? Jeg havde aldrig brugt det før. Jeg tror, at det er en uetisk taktik, som de brugte, en under radaren måde for dem at bøje reglerne og lade klienten grave deres eget hul.
Som et resultat, ingen udbetaling for mig... og de kommer ud, som om de bare fulgte procedurerne.
Den lille fyr vinder aldrig, men skulle de en dag have sådan held, er det stadig en kamp op ad bakke at få det, du vandt, retfærdigt.
Tak
P**** l****
Hi. Sorry for the delay. I was out of reach.
I had been playing n1 for over a year. Cashed out many times. Spent slit and there was a gap in time however from this last time to the time before that. So much so that the bank card I had used was now expired. The bank sends me new ones automatically, and after using it, you simply destroy the expired one. Normal. So when I made a deposit with n1, I was obviously using the new, replacement card. Same account, same branch, just a fresh card. When they blocked myb withdrawl the first time, the asked for a screen shot of the card that I had used to made said deposit...which I promptly did. It came back rejected. When I chatted with their online person I asked why. The proceeded to resend a generic templated explanation about the banking info requirements used for verification. I sent it again, front and back, and also screen shots showing name , acc #, date and the deposit that was made to play and subsequently win that day. Rejected again. And again I asked through the online chat what the issue was...and again, that same generic explanation. Finally one of the reps told me it was because the bank card I had sent in this time didnt match their records. When I explained the reason being a renewed card but szme name, and also acc info with everything showing that nothing except the card had changed since the last time I had cashed out fully verified ...it still wasn't good enough. I then kept receiving those "what to do to withdrawl" templated explanations.
By that time, I had lost my cool, and out of anger gambled away the $625.
My point was that's their angle on how to take advantage of people and drag things out so long, that a person who was fully verified previously is now being led through hoops to try and prolong the payout process so they'll respond those winnings with the casino again the casinos prech that they are at the forefront of providing assistance to clients that perhaps get a little carried away by offering self exclusion...looks great on paper, but then the pull this which is easily explained as verification rules. Well, b.s. I was verified, and as far as the new card, they said it didntbmatch the acc, ...how would it? I had never used it before. I believe that that is a unethical tactic that they used, an under the radar way for them to bend the rules and let the client dig their own hole.
As a result, no cashout for me...and they come out looking like they were just following procedures.
The little guy never wins, but should they one day have such luck, it's still an uphill battle to get what you won fair and square.
Thank you
P**** l****
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