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I have lost several thousand euros on the site and now I have won €40,000 but have been waiting for my payout for days. I have successfully completed all of the verifications. However, the support constantly tells me to wait, and the withdrawal limit is €2,500 per week, so how am I supposed to withdraw my money? Can someone help me?

Ich habe mehrere tausend euro auf der Seite verloren und nun habe ich 40.000€ gewonnen aber seid tagen warte ich auf meine auszahlung. Ich habe alle verificationen gemacht erfolgreich. Aber der support sagt ständig das ich warten soll und der auszahlungs limit beträgt 2500€ pro woche wie soll ich hier mein geld auszahlen? Kann mir jemand helfen

Dear Onur0303,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello @kristina

The payout limit is €2,500 per week. How should I pay out €40,000? Will that take weeks? Do you think that's serious? There are no problems when depositing, I have already reported this to the license provider curacoa gaming. How can you help? What roles do they take on?

Hallo @kristina

das auszahlungs limit beträgt pro woche 2500€ wie soll ich 40.000€ auszahlen ? Das wird wochen dauern ? Findest du das seriös ? Beim einzahlen gibts keine probleme ich habe das bereits dem licenz geber curacoa gaming gemeldet. Wie könnt ihr da weiter helfen welche Rollen übernehmen sie ?

Thank you for your reply, Onur0303. I checked the General T&Cs and I found this:

"11.11 The weekly withdrawal limit is 2,500 EUR/USD or it’s equivalent in other currencies, including BTC. The monthly limit is 12000 EUR/USD or it’s equivalent in other currencies, including BTC. All progressive jackpot wins will be paid in full."

I am afraid that as long as the casino clearly states these limits in its withdrawal policy, there is not much we can do. We are not in a position to force casinos to go against their T&Cs in cases like this.

Have you made any successful withdrawals before? Could you please advise how many pending withdrawals you have and when exactly you requested them? If possible, please post a screenshot of your withdrawal/cashier history here in this thread.

Dear Onur0303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nothing has been paid out yet, biggest scam site. I applied for €2500 to be paid out, not even the comb

Es wurde bis jetzt nichts ausgezahlt, größte betrüger seite. Ich habe 2500€ beantragt zur auszahlung nicht mal das kamm

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Onur0303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.