Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse. Jeg tjekkede reglerne, og jeg fandt dette: https://www.n1casino.gr/bonus-terms-and-conditions
Cashback er en bonus, medmindre andet er angivet. Alle regler, der gælder for bonusser generelt, gælder også for cashback-bonusser. Den maksimale indsats i spil baseret på Random Number Generator (spillemaskiner, bordspil osv.), mens der satses er 5 EUR. Den maksimale indsats i livespil, mens du satser, er 5 EUR. Den max. indsatsgrænse inkluderer indsatsfordobling efter en spilrunde er afsluttet og bonusrunder (købt i spillet).
Vores holdning er nøje forklaret i Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets :
Reglen om max bet er faktisk en industristandard, ligesom det faktum, at et casino har ret til at beslaglægge spillerens gevinster fra bonusspil efter at have brudt denne regel. Vi foretrækker ikke at gå imod industristandarder ved at straffe kasinoer, der fra tid til anden bruger reglen om maksimal indsats mod spillere.
Men hvis du føler, at du er blevet anklaget ved en fejl, er du velkommen til at sende mig din spilhistorik sammen med et link til den specifikke bonus, som du har indløst og spillet. Min e-mailadresse er tomas@casino.guru
Hvis der er anden relevant kommunikation mellem dig og casinoet, bedes du også sende det.
På forhånd tak for dit svar.
Venlig hilsen,
Tomas
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the rules and I found this: https://www.n1casino.gr/bonus-terms-and-conditions
Cashback is a bonus unless otherwise specified. Any rules that apply to bonuses in general apply to cashback bonuses as well. The maximum bet in games based on Random Number Generator (slots, table games, etc.) while wagering is 5 EUR. The maximum bet in live games while wagering is 5 EUR. The max. bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Tomas
Automatisk oversættelse: