N1 Casino - Spillerens godkendte tilbagetrækning er forsinket.

The winnings were approved on 14.03.23 at 9.4, but the money has not reached my bank account. I completely closed my game account last Friday.

Voitto hyväläksyyty 14.03.23 klo 9.4 mutta rahat ei oo mun pankkitilille tullut. Oon sulkenut peliti perjantaina kokona.

Dear Gabrella31,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Gabrella31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still haven't received the money in my account.

En oo vieläkin saanut rahoja tilille.

Hey! 14 days are full and I haven't received the winnings. I do not recommend N1 casino.

Hei! 14 päivä on täynnä ja voitto en oo tilille saanut. En suosittele N1 kasino.

Thank you very much, Gabrella31, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Gabrella31,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite N1 Casino representative to join this conversation.

Dear N1 Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello, I have won €500 in the casino, which I transferred to my bank. 14.03.24, but this money has not yet been credited to my account. I have played a lot at N1 casino and the winnings have been credited immediately. I have written to N1 casino and twice I have had to send my bank statement that I have not received the money..

Hello,

The payment from our side was processed a few minutes after the order.

Please provide the last 5 digits of the bank account to which you withdrew the money.

You've transferred the funds to another account, that's the issue.

Dear Gabrella31,

I am not sure, if I understand correctly, why this situation occurred. Have you been able to verify your payment method after registration?

Thank you for your clarification.

Dear Gabrella31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.