Hej Veronika, jeg blev lovet refusion på transaktioner fra "topcom" via ninewin casino, jeg betalte ninewin på deres websted, og deres købmand topcom tog pengene. Ninewin bruger flere forskellige købmænd til at tage penge til deres kasino, dette er husholdningsartikler, rejsearrangører, velgørende organisationer og så videre. Ingen af købmændene samarbejder med kasinoer eller spiltransaktioner. Ninewin ved at bruge de forkerte MCC-koder tillod hasardspilstransaktioner at forlade min bank og omgå blokeringer, der er indstillet. Jeg forklarede dem dette, og de indvilligede i at refundere to af de tolv købmænd, som var "mahmay" og "topcom", de indvilligede i at refundere det fulde beløb. De refunderede det fulde beløb for "mahmay", men refunderede kun halvdelen af beløbet for topcom.
Topcom mangler er en refusion på £3.473,46, da kun halvdelen er blevet behandlet og modtaget - 21 transaktioner er blevet refunderet ud af 59.
De 21 refunderede er £3683,53
De 38 resterende er £3.473,46 fra topcom som aftalt og er stadig ikke refunderet trods flere løfter.
Jeg har alle beviser omkring denne klage, de har konstant løjet igennem, nogle gange fortalte de mig, at tilbagebetalingen var gennemført, og derefter anmodede de om kontoudtog, da de havde brug for bevis for, at det ikke blev gjort; da jeg sendte dem, sagde de, at det ville blive afsluttet inden for 10 dage, og når de 10 dage var gået, sagde de, at de ikke ville, selvom de var enige flere gange.
de svarer nu ikke på nogen e-mails
Hi Veronika, I was promised refunds on transactions from "topcom" via ninewin casino, I paid ninewin on their site and their merchant topcom took the funds. Ninewin use several different merchants to take money for their casino, this is household goods, tour operators, charities and so on. None of the merchants collaborate with casinos or gambling transactions. Ninewin using the incorrect MCC codes allowed gambling transactions to leave my bank and bypass blocks that are set. I explained this to them and they agreed to refund two of the twelve merchants which were "mahmay" and "topcom", they agreed to refund in full. They refunded the full amount for "mahmay" but only refunded half the amount for topcom.
Topcom is missing is a refund of £3,473.46 as only half has been processed and received— 21 transactions have been refunded out of 59.
The 21 refunded are £3683.53
The 38 remaining is £3,473.46 from topcom as agreed and still remains not refunded despite several promises.
I have all evidence surrounding this complaint, they have continuously lied throughout, on some occasions they told me the refund was done, then they requested bank statements as they needed proof that it wasn’t done; once I sent them they said it would be completed within 10 days, and once the 10 days elapsed they stated they aren’t going to despite agreeing several times.
they now do not reply to any emails
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