Jeg spillede på casino-appen lørdag den 18. november, og jeg vandt £1000, så jeg anmodede om en hævning, men søndag den 19 spillede jeg igen, og jeg vandt lige under 15000,00, så efter det gik jeg for at hæve, men kunne kun gøre 3000 på én dag så det var fint, så blev det annulleret, og jeg gjorde det igen, men to blev annulleret, så jeg fik en snak om penge, og de havde sagt, at jeg ville modtage mine penge, da de blev taget fra min spilkonto
Jeg sendte dem alle de oplysninger, jeg ville osv., og så, fordi jeg har en fælles konto med min kone i banken, siger de, at jeg ikke kan få gevinsten på 15.000,00 på grund af tredjepart, men de 1.000 pund, jeg fik dagen før, blev sat ind. ind på min fælles konto tirsdag
de har taget alle mine gevinster og sagt, at de kun vil tilbagebetale det, jeg lavede som en indbetaling
Jeg har talt med dem et par gange med en person, der sagde, at gevinsten vil blive refunderet, og så i går fik jeg at vide, at jeg ikke vil få det, og det var et problem at sende en e-mail for at finde ud af, hvad der foregår
Jeg har sendt dem en e-mail i dag og skærmbilleder af alle bits om min gevinst og den løn, jeg fik fra dem, men jeg har ikke fået noget svar endnu
venligst kan du hjælpe?
I was playing on the casino app on Saturday 18 November and I won £1000 so I requested a withdraw but on Sunday the 19 I played again and I won just under 15000.00 so after that I went to withdraw but could only do 3000 in one days so that was fine then it was cancelled and I did it again but two the was cancelled so I did have a chat on money and they had said I would receive my money as it was taken from my game account
I sent them all the information I’d etc and then because I have a joint account with my wife at the bank they are saying I can not have the winnings of 15000.00 because of third party but the £1000 I got the day before was put into my joint account on Tuesday
they have taken all of my winnings and said they will only pay back what I made as a deposit
I have spoke to them a few times with one person saying the winnings will be refunded and then yesterday I was told I will not get it and that was it any promblems to send a email to find out what is going on
I have sent them a email today and screen shots of all the bits about my winning and the pay I got from them but I have had no response as of yet
please can you help ?
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