Nomini Casino - Spillerens anmodning om udbetaling er blevet afvist flere gange.

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Hello dear team guru

I want to file a complaint, I have 11,300 euros in my account (nomini casino).

I tried to withdraw my money 6 times but it keeps getting rejected, I was told in live chat to withdraw using the same deposit method and I did that but it got rejected again today for the 6th time. Guru team please help me get my money

Kind regards, Francesco.

Und schreib das 

Hallo lieber Team Guru 

Ich mochte eine Beschwerde einreichen, ich hab auf mein Konto (nomini casino) 11.300 Euro 

Ich hab Versuch 6 mal mein Geld auszuzahlen aber es wird immer abgelehnt, mir wurde in live Chat gesagt das ich mit der gleiche Einzahlung Methode auszahlen soll, und das hab ich dann auch gemacht aber es wurde heute wieder abgelehnt zum 6 mal. Guru Team bitte helfen sie mir mein Geld zu holen 

Liebe Grüße Francesco.

Dear France1327,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Did the casino offer any other recommendations for you to follow in order to withdraw your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

hello tomas i hope you are doing well.

So I was told that the payment provider has rejected the payment. I was not told more.

so my account is verified. I paid out almost 2,000 almost a year ago without any problems.

I keep getting told to choose a different payout method. I wasn't told which one specifically to use. I was just told to take the same one I paid in. Which I then did. I don't get to hear more from the live chat. maybe you can add a nomini employee.

kind regards Francesco.

hallo tomas ich hoffe dir gehts gut.

also mir wurde gesagt das der Zahlanbieter die Auszahlung abgelehnt hat. Mehr wurde mir nicht gesagt.

also mein Konto ist verifiziert. Ich hab auch vor knapp ein Jahr 2.000 knapp ausgezahlt ohne Probleme.

mir wird immer gesagt ich soll eine andere Auszahlung Methode wählen. Welche speziell ich benutzen soll wurde mir nicht gesagt. Mir wurde nur gesagt ich soll die gleiche nehmen die ich auch eingezahlt habe. Was ich dann auch gemacht habe. mehr bekomme ich von den Live Chat nicht zu hören. können sie vlt ein Mitarbeiter von nomini dazu fügen.

liebe Grüße Francesco.

Tomas, is there anything new?😊

Tomas gib’s schon was neues?😊

Anyone there ?

Jemand da ?

Thanks for your patience. The accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Have you asked support for specific recommendations on which payment methods are usually hassle-free in Germany and can be used to withdraw your winnings?

Dear France1327,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.