Kære simonecald7 ,
Tak for at give yderligere oplysninger. Men på dette tidspunkt er de fremlagte beviser stadig utilstrækkelige til, at vi kan nå frem til en beslutning. Selvom det kontoudtog, du har indsendt, angiver transaktioner foretaget i marts, er det sandsynligt, at pengene blev krediteret din bankkonto i april. Derudover mangler selve dokumentet troværdighed, da det er blevet behandlet gennem CamScanner-appen, hvilket potentielt kan tillade ændringer.
Vil du være venlig at overveje at levere et originalt PDF-dokument genereret direkte fra din bankapp, der dækker perioden fra den 20. marts til den nuværende dato (eller den senest mulige dato)? Hvis et sådant dokument ikke er let tilgængeligt i din app, anbefaler jeg, at du kontakter din bank for at få hjælp til at få det.
I betragtning af at du tidligere har modtaget udbetalinger til den samme konto, er det rimeligt at antage, at der ikke er problemer med dine bankdata eller forbindelse. Det er vigtigt at bemærke, at kasinoet har fremlagt bevis for betaling. Derfor skal jeg informere dig om, at hvis du ikke fremlægger tilstrækkelig dokumentation til at understøtte din klage, vil den desværre blive afvist.
Jakub
Dear simonecald7,
Thank you for providing additional information. However, at this juncture, the evidence presented remains insufficient for us to reach a decision. While the bank statement you've submitted indicates transactions made in March, it's plausible that the funds were credited to your bank account in April. Additionally, the document itself lacks trustworthiness, having been processed through the CamScanner App, which could potentially allow for alterations.
Would you kindly consider providing an original PDF document generated directly from your bank app, covering the period from March 20th until the present date (or the latest possible date)? If such a document is not readily available within your app, I recommend reaching out to your bank for assistance in obtaining it.
Given that you've previously received withdrawals to the same account, it's reasonable to assume that there are no issues with your banking data or connection. It's important to note that the casino has provided proof of payment. Therefore, I must inform you that if you do not provide sufficient evidence to support your complaint, it will unfortunately be rejected.
Jakub
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