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I requested the withdrawal on 03/18/2023 and it didn't take long

solicitei o saque 18/03/2023 e nao caiu demorando

Dear Rezunto,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you request a withdrawal on March 18, but it has not been processed yet?

I will be waiting for your reply patiently.

Best regards,

Kristina

I ordered this on the 18th of amrço and it was not processed

isso pedi 18 de amrço e nao foi processada

Thank you for your reply, Rezunto. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.