OneSlot Casino - Spillerens tilbagetrækning er forsinket.

Hi my username on this casino is ala**** with email supera****@gmail.com

I was playing with them normal deposit and withdraw for a month and iam vip player with them

but after that i get a problem as they don't pay me my withdraw

First i was deposit 2000$ usdt

I up it to 5000$ usdt when i do withdraw they canceled it as they said (there is 3x wager required for deposit and you do wager it 1.01x odd that not accepted as its low risky)

I said ok and i do wager 200000$ usdt with blackjack live casino

And i put new order withdraw with 10k usdt

They canceled it too as they said we need your documents as verification identification so i send them ( proof of ID - and selfie - and proof of address)

They take it so long time for complete it when i come to them they said still on progress

But when i play again with that my 10k and loss it all .. immediately i get email they said (your account now is fully verified ) check attachments i send screenshot of that

So after few days i back to deposit again 5000$ usdt and i win 13000$ usdt with wager more then 60k usdt

And with just game blackjack live casino from evolution games

When i do request withdraw they take to much as they said its still progress its take ( 0-3 days)

After 3 days finished i back to them and they said they have technology issues

Now iam waiting more then 9 days and still my withdraw pending

Check attachments for screenshot please

Hello Shallot,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OneSlot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Mr Nick and thank you for help

First my account get fully verified on February 27 so its before (14 days)

And after 2 days i made that my deposit 5k usdt

Second my winning and all my play was with real money iam never ever touched the bonus

- last time i was spoke with casino was yesterday about my withdraw and they always said (still in progress )

- also its not my first request as iam vip player on them i was have alot of withdraw even with more 11k usdt and my withdraw was take just 2 minutes to receive it

Check screenshot please

Dear Shallot,

As it has been over two weeks since your withdrawal request, could you please provide an update on whether there has been any progress since your last post?

We will be awaiting your response.

Best regards,

Nick

Hi Mr Nick,

Still iam not get my withdraw as status said ( sending) its same thing iam waiting now over 2 weeks



Thank you Shallot for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Shallot, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear OneSlot Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Shallot can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shallot, I have tried to contact the casino but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (https://anjouangaming.com/file-a-complaint/) and submit a complaint to them. It is also possible to file a complaint via the license validator that can be found on the casino's website. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia